GEMS Customer Call Centre Number : Government Employees Medical Scheme
Name of the Company : GEMS
Head Office : Cape Town
Industry : Government
Service/Products : Public Services, Medical Scheme Services
Website : https://www.gems.gov.za/default.aspx?Am2H2c8HiYZq6TBN0lnaknVsgryrQj5bkX8tm2Za8D0=
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GEMS Customer Call Centre Number
Members :
General Enquiries :
GEMS Call Centre : 0860 00 4367 (View the Call Centre IVR Flow Chart for members)
Fax : 0861 00 4367
Related / Similar Post : GEMS Government Employees Medical Scheme Claims Process
Emergency number : 0800 44 4367 (available 24-hours)
Confidential fraud line : 0800 21 22 02
Email : enquiries AT gems.gov.za
GEMS Call Centre operating hours :
** Monday to Friday 08h00 – 17h00
** Saturday 08h00 – 12h00
GEMS E-mail Address
General enquiries: enquiries AT gems.gov.za
Chronic authorisations: chronicauths AT gems.gov.za
Chronic medicine supply: chronicdsp AT gems.gov.za
Compliments: compliments AT gems.gov.za
Complaints: complaints AT gems.gov.za
Events: events AT gems.gov.za
HIV/AIDS: hiv AT gems.gov.za
Hospital: hospitalauths AT gems.gov.za
Suggestions: suggestions AT gems.gov.za
GEMS Contact Address
Postal Address :
GEMS,
Private Bag X782
Cape Town, 8000
Call: X782
Confidential HIV/Aids line :
Tel: 0860 436 736
Send a ‘please call me’ to: 083 843 6764
Fax: 0800 436 7329
Prospective Members :
SMS : your PERSAL/PERSOL number to 083 450 4367 and a GEMS call centre agent will call you at a convenient time.
Email : join AT gems.gov.za
Healthcare Providers :
GEMS Call Centre: 0860 436 777 (View the Call Centre IVR Flow Chart for Providers)
Fax: 0861 00 4367
Email: enquiries AT gems.gov.za
HR Practitioners :
Email: premiums AT gems.gov.za
Media :
Media enquiries can be referred to Martina Nicholson Associates.
Email: martina AT mnapr.co.za
GEMS Walk-in Centres Address
| Province | Street address |
| EASTERN CAPE
East London |
Shop LG36, Lower Level, Gillwell Shopping Centre, Cnr Gilwell Road and Fleet Street Savoy Complex, Unit 11and 12A, Nelson Mandela Drive |
| FREE STATE
Bloemfontein Welkom |
Bloem Plaza, Shop 124, Charlotte Maxeke Street Gold Fields Mall, Shop 51A, Cnr Strateway and Buiten Street |
| GAUTENG
Braamfontein
Pretoria- Arcadia |
Traduna House, 118 Jorrisen Street, Ground Floor, Cnr. Jorrisen and Civic Boulevard (opposite Civic Centre) Sancardia Building, Shop 51Cnr. Stanza Bopape and Steve Biko Streets, Arcadia |
| LIMPOPO
Polokwane Thohoyandou |
Shop 1, 52 Market Street Unit G3, Metropolitan Centre |
| MPUMALANGA
Nelspruit
eMalahleni (Witbank) |
Shop No. 18, Nedbank Centre, 30 Brown Street, Nelspruit CBD Safeways Crescent Centre, Shop S67, Cnr. President and Swartbos Streets, Die Heuwel |
| NORTH WEST
Klerksdorp
Mafikeng |
City Mall, Shop 101, Cnr OR Tambo and President Street, Klerksdorp CBD Mmabatho Megacity, Shopping Centre, Shop 39, c/o Sekame and James Moraka Streets, Mmabatho |
Self-help Kiosks Eastern Cape :
| Location | Physical Address |
| GEMS Walk in Centre, Mthatha | Savoy Complex, Unit 11 and 12A, Nelson Mandela Drive |
| Mthatha Nelson Mandela Academic Hospital | Umtata Central, Mthatha, 5100 |
| Bisho Department of Health | Dept. of Health, Bisho, 5605 |
| * GEMS Walk in Centre, East London | 13A Surrey Road, Vincent, East London |
| Livingston Hospital | Standford Rd, Port Elizabeth, 6020 |
| Schuin Villa Pharmacy | 322 Cape Rd, Port Elizabeth |
Self-help Kiosks Northern Cape :
| Location | Physical Address |
| GEMS Walk in Centre, Kimberley | New Park Centre, Shop 14, Bultfontein Wayand Lawson Street |
| GEMS Walk in Centre, Upington | 61A Market Street |
| Kuruman Palmae Pharmacy | Shop 9, Palmgate Shopping Centre, 22 Main Street, Kuruman, 8460 |
Self-help Kiosks Western Cape :
| Location | Physical Address |
| GEMS Walk in Centre, Cape Town | Constitution House, 124 Adderley Street |
| Pollsmoor Correctional Services | Steenberg Rd, Tokai, Cape Town |
| Khayelitsha Alpha Pharmacy | Plot 40805, Site B, Nonkqubela Link, Sulani Dr, Cape Town, 7784 |
| GEMS Walk in Centre, Worcester | Mountain Mill Shopping Centre, Shop 125 A and B, Mountain Mill Drive |
| Medical Centre Pharmacy, George | Cnr York Street and Gloucester Lane, George, 6529 |
| Paarl Dischem Pharmacy | Shop 95, Paarl Mall, Cecilla Road and Nuwe Vlei Street, Paarl, 7620 |
Some Important Information From Comments
Comments:
1. I joined GEMS in August. Since then, I am struggling to get my doctors medicines registered on chronic. I am a combined kidney and liver transplant patient. In fact, I should be on PMB. Every time, I call I am transferred from pillar to post with no success. I was with Bonitas for over twenty years and never experienced such poor service.
2. I have spoken to the call centre three times. My problem is still not solved. Explained my problem twice through phone and asked to speak to supervisor. I was refused to do so. I had to do explain my problem again and after holding on for 17 minutes, he came back and said he sent e-mail to a supervisor to contact me. I gave my cell number as I knew I was not in later the the day. Then somebody phoned the practice and said she did not know what my problem is! I am desperate to solve this problem.
Benefits of GEMS Scheme
The GEMS scheme provides a range of healthcare benefits, including medical, hospital, chronic medication, maternity, preventative care, and wellness benefits. The scheme also includes additional benefits such as funeral cover, disability cover, and access to certain value-added services, such as wellness programs and disease management programs.
Good day, I have been trying to contact Gems on 086000 4367 for weeks now. The number DOES NOT exist.
please contact me urgently or alternatively please send me a contact no. where I can speak to somebody please.
I have tried to contact GEMS on the number 086000 4367. The number DOES NOT exist. How can that be? POOOOR service.
have you encounter eternal.com by a chance – got something for exchange if you care to spare the password
I sent email in the beginning of December 2022 to ask for the Medical certificate but even now no response so I think the scheme is not serving me well . Sars is waiting for me to submit. I don’t know what is happening .Communication is dead. So pls attend our request pls
Good Evening
My gems number is 000068791 and would like to add another dependent, how much could you charge gor adding another dependant
Thank you
You are the epitome of bad customer realtions
I went to see a dentist today and I was told I have resigned from medical aid I don’t know how because I didn’t resign can you explain how that happn and fix it please.this medical aid it’s new I applied for it last and it’s started working this year
Member nr:001718456
What is happening at Gems these days??? Calls cut, no reimbursements, delay tactics ….Sinking ship. NO SERVICE!!!
Hi I Sent an email to change the Dr cause are recently moved to a new town with no response
I HAVE SPOKEN TO THE CALL CENTRE THREE TIMES. MY PROBLEM STILL NOT SOLVED.EXPLAINED TO TWO PEOPLE AND EXPLAINED MY PROBLEM TWICE PHONED THIRD TIME AND ASKED TO SPEAK TO SUPERVISOR. WAS REFUSED TO DO SO. HAD TO DO EXPLAIN MY PROBLEM AGAIN AND AFTER HOLDING ON FOR 17 MINUTES HE CAME BACK AND SAID HE SENT E-MAIL TO A SUPERVISOR TO CONTACT ME.GAVE MY CELLNUMBER AS I KNEW I WAS NOT IN LATER THE THE DAY. THEN SOMEBODY PHONED THE PRACTICE AND SAID SHE DID NOT KNOW WHAT MY PROBLEM IS! I AM DESEPRATE TO SOLVE THIS PROBLEM. PRACTICE 0354236.
WHAT TIME DOES YOUR Constitution House, 124 Adderley Street OPEN PLEASE?
Hello there I’ve been trying to apply….I’m working at Naledi clinic you promised to send us somebody to us ….so can you help me apply
I joined GEMS in August of 2020. Since then I am struggling to get my doctors medicines registered on chronic. She is a combined kidney and liver transplant patient. In fact she should be on PMB. Every time I call I am transferred from pillar to post with no success. I was with Bonitas for over twenty years and never experienced such poor service.
REFUND
My mother was a member of GEMS, she then died in 2015. GEMS deducted after she died for more than 10 months from her account (Pensioner), East London London requested me to submit all required docs in Nov 2019 for refunds up today waiting. I visit GEMS office every Fridays since and they lied every Fridays telling me that their National Office is the that is not assisting. In old days GEMS was not like this isandla sethu siyacaca xa sikhona.
Please assist
I send a E-mail on the 20 November to upgrade to EMERALD. I received an E-mail from
enquiries office that I should apply for upgrading before 13 December 2019.
I resend my E-mail of the 20th November 2019 to enquiries for upgrading to EMERALD but did not receive any reaction from the offices yet.
My application to upgrade to EMERALD is now outstanding for more that 2months!!!
Please help me to finalize this matter ASAP.
MEMBER NR: 01001184