Truworths Customer Service Enquiries Number
Name of the Company : Truworths
Head Office : Cape Town
Industry : Fashion Retailers
Service/Products : Fashion Apparel And Accessories
Website : https://www.truworths.co.za/contact-us
| Want to comment on this post? Go to bottom of this page. |
|---|
Truworths Customer Service Enquiries Number
** Need to speak to us? Do you have any queries or suggestions? We always love to hear from you, so please give us a call on 0861 878 967 or +27 21 460 2300.
Related / Similar Post : Truworths Win R25 000 Winter Fashion Competition
General Enquiries :
Tel: 021 460 2300
Fax: 021 460 7277
email: services AT truworths.co.za
Truworths Contact Address
Mailing Address :
PO Box 4775,
Cape Town, 8000,
South Africa
Address :
1 Mostert Street,
CBD, Cape Town, 8001
Truworths Store Locations
Hemingways :
G07 Hemingways Mall
Cnr Western Avenue and Two Rivers Drive
5201
East London
South Africa
Tel: (043)7261504
Vincent Park :
U17 Upper L
Vincent Park Shopping Centre
Devreux Avenue,
Vincent Park 5247
East London
South Africa
Tel: (043)7268788
Mdantsane :
24 Mdantsane Shopping Centre
Mdantsane 5219
East London
South Africa
Tel: (043)7625948
King Williams Town :
6 Metlife Mall
Corner Cross & Smith Street
5601
King Williams Town
South Africa
Tel: (043)6421085
East London :
2 Oxford Street
5201
East London
South Africa
Tel: (043)7220729
Uitenhage :
Uitenhage Woolworths Building
Caledon Street
6299
Uitenhage
South Africa
Tel: (041)9227415/55
Grahamstown :
66 High Street
6139
Grahamstown
South Africa
Tel: (046)6223340
Rosehill :
11 Rosehill Mall
R72 Main Road
6170
Port Alfred
South Africa
Tel: (046)6243576
King Williams Town :
6 Metlife Mall
Corner Cross & Smith Street
5601
King Williams Town
South Africa
Tel: (043)6421085
Greenacres :
37 Greenacres Shopping Centre
Ring Road, Green Acres
6045
Port Elizabeth
South Africa
Tel: (041)3631108
Some Important Information From Comments
Comments:
1. My husband and I got scamed by Truworths, they keep us from pillar to post, we have deposited money into Truworths account by mistake when we phone them for refund they keep telling us lies. Guys, this people are robbers the whole R8200 they took from us, not mentioning the R300 they also robbed me in 2020 when Covid started, I have paid the installment using Ozow link account suddenly my money was not appearing on their system I had to pay twice with interests.
2. Truworths, Can you please bring back the padded butt underwear. Years ago, I purchased 2 at your store and it was the perfect fit. I have since bought from other outlets but it just does not compare to the quality and fit I bought from Truworths so, can you please reintroduce the padded butt underwear in your stores please. I always look for them when I am in store but to my disappointment, I have not been able to find it in any of the Truworths stores I visit. Please!
3. I bought a phone at the Potchefstroom Mooirivier Mall store and the phone automatically goes to safe mode when I start using it. I took it back to the store and they gave me the new one but the new one did exactly the same. When I go back to the store they refusing to take back the phone because according to them there is nothing wrong with the phone. I ended up leaving the phone by the store with the receipts and everything because How must I pay for something not Useful to me? Please advice
4. My mother bought shoes for my twins and gave us with a slip. The store will not change the shoe size despite us having a slip. You demand that she comes in person. Why cant you call her to verify. She leaves 40km from here in the villages and we have to return to pick her up. This does not make sense if the store can call her to verify her details and also get authorisation.
FAQ On Truworths
Here are some key information and frequently asked questions (FAQs) about Truworths in South Africa:
What is Truworths?
Truworths is a popular fashion retailer in South Africa that offers a wide range of clothing, footwear, accessories, and beauty products for men, women, and children. Truworths has a strong presence in South Africa and is known for its fashionable and trendy clothing collections.
Where are Truworths stores located?
Truworths has numerous stores located across South Africa, including in major cities and towns. You can find Truworths stores in shopping malls, city centers, and other popular retail areas in various provinces in South Africa.
What products does Truworths offer?
Truworths offers a wide range of fashion products for men, women, and children. This includes clothing such as dresses, tops, trousers, jackets, and suits, as well as footwear, accessories, and beauty products.
Does Truworths have an online store?
Yes, Truworths has an online store where customers can shop for their products from the comfort of their own homes. The Truworths online store offers a wide range of clothing, footwear, accessories, and beauty products for men, women, and children, and provides convenient online shopping options.
Pls help I bought cellphone at Truworths the name of it is Realme my aim is was to buy Samsung as I no longer is perfect I’ve been using it since so the employee advertised realme saying it’s good even the camera is clear so she convinced me and as she explained the good of that phone I told her I don’t prefer some other brands but keep saying it’s good I won’t go wrong so I decided to try it but only to find out the camera it’s perfect the she explained it’s like I’m using the cheapest one but it cost me R4000 in the morning I decided to take it back as I’m not certisfied but refuse to take it back I got angry and leave the phone with them please help as I don’t need it anymore I can’t pay something I’m happy about it
goodday, i am not very happy with truworths today on saterday i went to the store in brits mall to fetch my card
when i ask the cashier i am here to fetch my card she then ask if i open the account on line and i reply yes, she then check and she see i open an account she told me that i can buy for thousend rand i ask her can i get my card please and she did take a card, to load it on the system she then told me that she cant open the program to load the card and reply to me that the head office will send me a card, what i cant understand is where to will they send the card and who will informed me where the card is
i am very worried because she did have a card in her hand and i am very concern that the card will be ussed against my name for somebody else
can somebody of headoffice just make sure about this ussed please
i entered the store smiling but security makes me angry manager gripped my phone and brake it and fired me out of the store infront of customers
Please kindly assist I bought the shoe in February this year as we speak the shoe is broken. I bought the shoe at Truworths Nonesi Mall in Queenstown. I went to the store today and the manager told me about 30 days return policy REALLY is possible to purchase a pair of shoes at Truworths and in May you have to buy another pair of shoes because the one you’ve purchased is damaged.
Can I request of any available person to help me with my problem as I had a arrangements with truworths and couldn’t get to yet pay the deposit they are requesting to pay as I have had received R 500 credit with truworths and couldn’t pay it as I had a 6 months pay arrangements and is still to pay it how do I ask for some time still to pay the. Account and what do I do as I had lost my personal belongings and cellphone
Hi I am Wesley Morris account holder of truworths I had a arrangements for this year Jan to June and had got 500 credit with truworths and couldn’t yet pay the deposit they had requested to pay but I am still going to pay it as before the arrangement is over what do I do
A floating shelf fell on my son’s foot (the edge) when he took down a stuffed teddy from the shelf. The manager blamed my 6year old son, she said that he pulled the shelf. She also said that the regional manager will contact me the next day. I am still waiting, more than a month later and did not receive any calls. Truworths Cape Gate, Cape Town.
I’m so grateful for the exceptional customer service I got from Lulu Molefe at Truworths. She is a very welcoming and patience individual who was able to assist me with what I needed . I was amazed by the best customer service she gave me because I did expect such service as most consultant tend to give white people more attention than blacks. As confused as I was while shopping she made sure that I make an informed decision. Keep it up Lulu and treat more customers like that you’ll go far . It is true when they dynamites comes in small packages. She’s a great asset to the business .
Why am I getting irate messages?
I made a payment of R1000 but now I received an sms saying I missed my payment
Truworths, how do i get a payment profile removed from my name as I fully paid the outstanding balance.
I left the cou try in 2022 early and simply by mistake forgot to settle my accou t of R300. 00 now I can’t get credit after settling the account in full.
Please assist me in this matter.
I was using truworth account longtime ago and the account was closed because of a slower payment. But m done with a payment but still it’s declined
hy guys i have a problem here i bought a phone on friday and got rob so can i claim other phone
Truworths in Newcastle Mall the service is very poor and I really don’t understand why they can have 2 cashier while they see the que is really bad what is happening is really not good at all I’m so pissed 😡😡
I made full payment on my account but they keep on saying am owing them
i have settled my account bck in 2020 but still says im owing why is that
why my monthly installemt has increased from R450 to 495?I have paid on the 23 the amount of 250 and on the 6 I paid 200 so that 45 where does it from?
My husband an i got scamed by truworth,they keep us from pillar to post,we have deposited money into truworths account by mistake when we phone them for refund they keep telling us lies..guys this people are robbers the whole R8200 they took from us,not mentioning the R300 they also robbed me in 2020 when covid started,i have paid the installment using ozow link acc suddntly my money was not appearing on their system i had to pay twice with interests
Hi this is Likeledi Ramosito I’ve got a job today I’m going to pay my account I know that is on arrears I’ve been talking to the consultant they don’t want to listen to me I now prepared to pay I was jobless please don’t close my account
I got to truworths maponya to buy a gift for my wife,then i went to their jewellery department and a friendly Lady by the name of mimi, came to assist me, it was soo nice to be assisted by a woman on women’s day, i did not even have any difficulties with choosing the gift because the Lady who assisted me has a good taste with jewellery, and she knew her stock, and i got all 4 of my beautiful gifts, and when i got to the cash desk my account had an error, but they were patient with me and called head office then i was able to buy, then zinhle at the cash desk helped me to write sweet messages on my gift cards for my wife, their service was exceptional, the best experience of my life, i am definitely coming back to truworths maponya, keep it up guys. From Mr Baloyi happy customer
Hi i tryed to call thruworths but no reply thy cant help me i ask for my amoumt outstading so i can pay the account full amout but thy tel me my account handed over we u fone the people the account is handed over to thy say account not wit them so wat do i do i would like to pay the account qnd use it again due to covid i lost job but back nw.
Hi Truworths. Can you please bring back the padded butt underwear. Years ago I purchased 2 at your store and it was the perfect fit. I’ve since bought from other outlets but it just does not compare to the quality and fit I bought from Truworths so can you please reintroduce the padded butt underwear in your stores please. I always look for them when I’m in store but to my disappointment I have not been able to find it in any of the Truworths stores I visit. Please!
Account was settled in 2016 now all of a sudden its in arrears. Whats going on Truworths!
I had the worst ever experience at Cape Gate Branch on Friday
After the cashier cashed my goods up and put it in a bag it was discovered that my account was blocked
it was a humiliating experience as I have an account with Truworths for more then 40 yeard
I had my ID and Truworths card but that could not solve the problem as someone at the HO had to ask me some security questions:
I faild the test as I could not remember the things I was ask about policies that I cancelled etc. Based on the last two years.
We were in lock down but some of us still manage to be loyal and honor our debtors an so many things changed during Covid and the questions were based on the last 2 years.
A reasonable question to me would be ‘ Have you ever not paid your account in the last 40 years – Positively No!!
Nobody could assist me to solve the problem- a manager was supposed to phone that afternoon Im still waiting
The branch manager / suppervisor could Identify me positively with my ID but had no authority- a most humiliating situation ever in my life…
I settled my account 3 weeks ago so it was not as if I didnt use my account reasondly.
I can still not believe what happened to me after all these years of believing in having a good name is beneficial to you.
Shocking!!
I am so angry at truworths people I settled my account last year may 2021 surprised to received call from debt collectors ⅕
Potchefstroom Mooirivier Mall. I bought a phone at the store above and the phone automatically goes to safe mode when I start using it. I took it back to the store and they gave me the new one but the new one did exactly the same.
When I go back to the store they refusing to take back the phone because according to them there is nothing wrong with the phone.I ended up leaving the phone by the store with the receipts and everything because How must I pay for something not Useful to me? Please advice😭
good day, bought stuff online and now i realized i got duplicate items , i need to return the extra ones , where can i exchange this ?
regards
Hi my name is Tsumbedzo funyufunyu Id no83040312***** ND acc is 101011414***** my last month current bal was r1848.38 ND today on de 30th wen I pay 250 it says my current bal is r5740.96 how come cz I never buy anything on my acc for de past few months so pls make me understand cz I really don’t understand diz and m not happy at all cz wen have to buy I use only my id cz I never receive ur card ever since
My mother bought shoes for my twins and gave us with a slip. the store will not change the shoe size despite us having a slip. You demand that she comes in person. why cant you call her to verify. She leaves 40km from here in the villages and we have to return to pick her up. This does not make sense if the store can call her to verify her details and also get authorisation.
BEST customer service every received.
Great help from staff, especially from Gladys and Andy, definitely recommend popping by the store. You won’t be disappointed. Its nice being welcomed by warm smiles and people who get things done.🥰🥰🥰
Hi there, please stop sending me your disrespectful messages that I owe you some money please I’m getting tired of if you don’t stop now I’ll make you stop myself
Hi.. Can I use license for shopping coz idont have card
These employees have absulutly no idea what they are doing
The phone calls keep comming for payment and EFTs done.
I’ll at home coughing and voice gone but people that phone are so determined to get there point across they do not listen.
MOST ANNOYING
My name is Mr.Judah Mohlala id no 70122464XXXXX my acc no is101011436XXXXXX pls can u lls check my balance and my installment so that i can make my payment tonorw pls
I tried to phone Thruworths Green acress as the number i have on my till slip.BUT THAT NUMBER DOESNT EXIST!!!!!I PHONED HEASOFFICES 4 TIMES WITHOUT ANY LUCK….REALLY I ASK THE LAFY TO PHONE ME BACK WITH THE CORRECY NUMBER …STILL WAITING !!!!!!I am a client for many years now this BAD BAD BAD SERVICE!!!!You can’t even update your branches new numbers!!!!!!!!!!!!!!
The Grove branch nr also
I want to increase my limit
Please sort my query out because closing balance of March was +/-R1500.00 and you debited R400 so how come the balance is R1500?
I paid all the amount in full, so stop calling me or else I will sue the company