Company : Travelstart South Africa
Head Office : Cape Town
Industry : Tours & Travels
Service/Product : Flight Tickets Booking, Hotels Booking,etc
Website : https://www.travelstart.co.za/contact-us
Travelstart Customer Contact Number
Telephone : Office Hours
Monday to Friday : 09h00 – 17h00
Related / Similar Contact : DHL International Customer Service Number
Saturday : 9h00-13h00
Travelstart Customer Contact Number: 0861 878 278 | +27 21 468 4300
Urgent after hour contact :
Email: urgent AT travelstart.com
Travelstart Email Address
General enquiries: info AT travelstart.com
Date change enquiries: bookings AT travelstart.com
Payment documentation: payments AT travelstart.com
Urgent enquiries: urgent AT travelstart.com
Refund / cancellation enquiries: refunds AT travelstart.com
Feedback: feedback AT travelstart.com
Travelstart Contact Address
Travelstart South Africa
Longkloof Studios, Block B
Darters Road
Gardens
Cape Town, 8001
South Africa
Chat :
** Contact us via our online chat, our Travelstarters will be eager to help you!
** When the agents are online you will spot an icon on the left side of the screen.
Travelbar :
** Need personalised assistance? Call our expert travel agents and they will organise your trip for you.
Email: travelbar AT travelstart.com
Tel: 0861 878 278
FAQ On Travelstart
Frequently Asked Questions (FAQ) On Travelstart
Can I change the dates on my ticket?
Unfortunately there is no simple answer to this question – the rules vary between airlines and different rules pertain to each airfare and booking class.Please note that a handling fee may apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes.
Can I travel on one flight leg and cancel the other?
You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don’t check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become invalid. Please note that you will not get any money refunded for any parts of the ticket not used.
Can I change departure or destination city on my booking / ticket?
No, it is unfortunately not possible to change departure or destination cities on your booking.
How do I cancel my booking?
Please Contact Us so that we can check the fare regulation of your ticket. Not all tickets are refundable with many being only partially refundable Once we have established the possible refund you are entitled to, we will request it with the airline on your behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This can take 6 to 8 weeks depending on the airline. Please note that we charge a refund administration fee to facilitate the refund request.
When do I pay for my booking?
You should pay immediately or before midnight (South African time) on the day the booking was made in order to have the quoted price guaranteed.
Is it safe to make the payment online?
Yes, absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.
Some Important Information From Comments
Comments:
1. I have also had terrible experience with Travelstart. Have waited over 6 months for my refund they tell me, it’s in the system. I have been pushed from pillar to post with this company. Definitely will never use them again very unprofessional service.
2. Unbelievable! I am starting to think Travelstart is bankrupt. The ‘help’ addresses and numbers don’t work, or have been disconnected. It’s impossible to speak to anyone. I wonder if the fact that they can’t/won’t refund my airfare means that they have stolen it from me? No chance of using this company again.
3. Do you see the comments Travel Start. I see that I am one of many with the same concerns. Why do you have a Whatsapp number when they do not assist with any queries. It is impossible to get hold of you. Your email address does not assist with any query. It is at least a fifteen minute hold to contact you on the 021 number, only to be given another email address. Your 0861 number does not work, please take it off your website. I have sent you proof of payment, but you still cancel my flight. The funds have been deducted from my account, so how now? I need to speak to someone, anybody at your payment department.
4. This is the most useless Company to book tickets with. I had endless problems during covid now that we can fly they still just as useless. Stefan as CEO you will def have to start doing something to get your company name sorted or you going to loose a lot of people. You send emails we reply and then no response from you so why you sending emails if you cant reply useless, and pathetic. YOU SHOULD CHANGE YOUR NAME TO WE QUICK TO TAKE YOUR MONEY BUT SLOW TO RESPOND
5. Flight cancelled due to the travel ban, but the system shows that I am Non-Show customer, tried to contact the office to book the flight again but the reply is that, I must contact them 48 hours before the flight, the airline cancelled the flight now I must take the responsibility? and I cant find any human at Travelstart to help, send a lot of emails and tried to call many times, still no answer, the service is so bad.
Information:
Most of the commenters commented that, Travelstart is the worst travel agent.
Facts of Travelstart South Africa
Travelstart is an online travel booking platform that operates in South Africa and other countries.
Here are some facts about Travelstart in South Africa:
** Travelstart is one of the leading online travel booking platforms in South Africa, offering a wide range of travel services, including flights, accommodation, car rentals, and travel insurance.
** Travelstart was founded in 1999 in Sweden and expanded to South Africa in 2006, becoming one of the first online travel agencies in the country.
** Travelstart provides a user-friendly online platform that allows travelers to search and compare flights from various airlines, book accommodation at hotels and guesthouses, and rent cars from trusted providers.
** Travelstart offers a wide range of domestic and international flight options, including both full-service airlines and low-cost carriers, covering destinations around the world.
** Travelstart has partnerships with major airlines, hotels, and car rental companies, allowing them to offer competitive prices and special deals to travelers.
View Comments (32)
will never use this useless rubbish company. paid for my ticket and they knock off without sending me ticket now I can't fly ,am stuck in some country. useless evill people. called about 20 times for my ticket you keep on saying 15minutes until the flight left me.so annoying travelstart
I have also had terrible experience with Travelstart.Have waited over 6 months for my refund they tell me it's in the system I have been pushed from pillar to post with this company.Definately will never use them again very unprofessional service.Ruth H KZN.
hi, I have a terrible experience with Travel start, I booked a ticket with them and take more than the price of the ticket and did emailed them they don't reply and they did not refund my money until now, is there any number where I can speak to any one regarding this?
Before you waste too much time, please don't count on any response to the numbers and addresses given above. This site is fake news.
Unbelievable! I am starting to think Travelstart is bankrupt. The 'help'addresses and numbers don't work, or have been disconnected. It's impossible to speak to anyone. I wonder if the fact that they can't/won't refund my airfare means that they have stolen it from me? No chance of using this company again. I wish I'd checked with Hello Peter.
This is the worst company I dealt with, only one they "fuckt-up", please phone me because of the swear word maybe I can get hold of your pathetic business!!
Terrible agency - waiting time 73 minutes in queue - I am waiting 4 months to get a refund after a travel ban due to Covid.
Please do not opt for the "Comprehensive Travel Insurance (incl. COVID19)" - it seems that it only ensures that my numerous emails, and WhatsApp messages are ignored.
This is the worst travel agency - rather book at the airline directly
Is there any regulating body that Travelstart can be reported to? Or can we open a fraud case?
Do you see the comments Travel Start. I see that I am one of many with the same concerns. Why do you have a whatsapp number when they do not assist with any queries. It is impossible to get hold of you. Your email address does not assist with any query. It is at least a fifteen minute hold to contact you on the 021 number, only to be given another email address. Your 0861 number does not work, please take it off your website. I have sent you proof of payment, but you still cancel my flight. The funds have been deducted from my account, so how now? I need to speak to someone, anybody at your payment department.
Hi
I am trying to get hold of someone at Travelstart.
I incorrectly put my birth year as 1947 instead of 1943
I am flying to Cape Town on 9th April please can someone help.
Booking reference ZA09647244
This is the most useless Company to book tickets with. I had endless problems during covid now that we can fly they still just as useless. Stefan as CEO you will def have to start doing something to get your company name sorted or you going to loose a lot of people. You send emails we reply and then no response from you so why you sending emails if you cant reply useless, and pathetic. YOU SHOULD CHANGE YOUR NAME TO WE QUICK TO TAKE YOUR MONEY BUT SLOW TO RESPOND Nee wragtig
we booked tickets to travel and due to covid could not travel Traavel-start is the most non-responsive company i have ever come across they dont care about the client i will not in this life time buy tickets through them i will discourage my family as well
This is the worst travel agent I have ever seen and their numbers are not answered only to be notified that it does not exist when it rings several times. Their what's up service its like their playing games. I would personally not advise anyone to book through this agency . Poor poor poor service.
Flight cancelled due to the travel ban, but the system shows that I am Non-Show customer,tried to contact the office to book the flight again but the reply is that I must contact them 48 hours before the flight, the airline cancelled the flight now I must take the responsibility? and I cant find any human at Travelstart to help, send a lot of emails and tried to call many times, still no answer, the service is so bad
Pathetic service, you cannot get to speak to anyone on the numbers provided!!
I HAVE BEEN CHARGED FOR A FLIGHT THAT TRAVELSTART CANCELLED.I rebooked two new flights but i am still waiting for my refund after sending proof that payment went through on the cancelled flight. I have sent numerous emails. This is the worst customer service ever!Why can one not speak to someone in person?
I can only agree with everyone below. Forget the help AT travelstart email or the more pathetic W/A service. Please fire "Lucy" even if it is a computer generated fictious person. What is going on there? And please do not blame Covid for it.
Pathetic service, you cannot get to speak to anyone on the numbers provided!!
Due to covid, flights cancelled, booked new flights Oct 2020, only halfway tickets were booked departure and return, I paid in extra, no reply, no human to speak to, no numbers exist! need to sort out visas!!!
I am struggeling to obtain a proof of refund with the banking account details that the refund was paid into since 18/09/2021. Whatsapp service - agents dont respond. No telephone no to contact
I am trying to reach anyone at Travelstart to get info on cancelled flight email I was sent this morning - I have been trying your WhatsApp but does not seem to have anyone in attendance. Is there any other way to contact you URGENTLY to resolve as I have to fly with my son 😡
PLEASE REPLY TO THESE REQUESTS,
11:00 Called 0861 878 278 - Number does not exist
11:43 Connected to WhatsApp Line 0823286400 - Still waiting to connect to an Agent
12:19 Called 021 468 4300 - Voice message no options available
12:28 Sent contact request via website - no response
12:30 Sent message via Facebook, automated response - no human response yet
12:44 Email sent to info AT travelstart.com - automated response email does not exist
12:48 Called Airlink - they cannot assist as the ticket for 4 was booked via Travelstart
13:26 emaiL sent to help AT travelstart.com - return email - will respond in 24 hours. Useless as this then encroaches on the 24 hour change limit
14:38 Requested call back on the website - still waiting
15:25 Created Twitter account and requested the change via twitter -no feedback.
I feel your pain.
Is there any way to get hold of a human being! Money taken, not even a confirmation email not even a reference number.
Hi I booked a flight this morning and was given an amount of R 674.48 .when responding to the sms for authorisation I immediately got a reply saying I have been charged for R2781.35 in my account. this is a serious violation of my rights . I demand an immediate refund as well as an apology
Hi i need to put my holiday on hold because of Covid need to change the date but no reply yet how else can i get hold off anyone no calls is been answer as well..
Are there any live human beings at Travelers? I need information URGENTLY. I am trying to get confirmation that a wheelchair will be available for my 88 year old husband for flights between Cape Town and Bloemfontein. I cannot request one until I have booked and paid. They, the robots, tell me, that there are not many wheelchairs available and I will be notified about availability. I am waiting several days for confirmation, but it seems other travellers also have a problem with the fact that there are no human beings in the company.
Do NOT book through this company. It's impossible to get hold of them using any of the channels listed. A flight on our order was cancelled by the airline and now it is seemingly impossible to contact Travelstart to see what alternative options are available.
I need to get hold of you urgently. These emails addresses do not work. No tel number.
Please this is urgent. I need help now.
Useless web page with out of date info.
Hello travelstart i have requested a refund from you relating to return flight ZA08150802 having been cancelled due to Covid i then booked through you for a return flight on Air France ZA08403353 (TVKE4N),+luggage costing me a packet . Kindly let me know about my refund applied for over 3 weeks ago .
Travelstart you have failed to act nor respond ?
This is the worst travel agent i have ever seen. Their number are not answered only to be notified that it does not exist when it rings several times. No one answers on their live chat, tried several times. Poor poor poor service.
Oh my word I have never seen customer service so bad. 021 468 4300 just has a message about covid and refers to live chat.
No one answers live chat, tried several times.
Sent a message on mail will take 24 hours to respond , really I need an answer now about a flight I am suppose to catch in two hours , not in 24 hours.
Perhaps you should change the management of customer service even my 7 year old would give better customer service.
I've sent emails 24/03 and again today with no replies?????