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cna.co.za How to Shop Online : Edcon

Name of the Organization : Edcon Pty Ltd – CNA
Type of Facility : How to Shop Online
Location : Johannesburg

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Website : https://www.cna.co.za/how-to-shop-online
Register Here : https://www.cna.co.za/customer/account/create/

How to Order Online :

Great, you want to order! Here’s how :
** Please note that, right now, in order to place an order on our site, you’ll need to have a South African ID number, and either an Edgars or Jet store card or a Visa or MasterCard with an expiry date.

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** Plus, we hope that you live in South Africa, because at the moment we can only deliver within South Africa.

What’s next? If you’re new to the CNA online store, follow these steps to place an order :
** First, register as a shopper by clicking on the login/register button at the top of the home page.

** Follow the easy prompts and, when you’ve successfully registered, you’ll be sent a registration confirmation email.
** Make sure you click on the link in that email to confirm your email address.
** If you don’t, we won’t be able to confirm you as a customer, and that would be sad!

** Now you’re ready to start shopping.
** Hooray! Browse through our range of products either by using the search box on the top-right hand side of the page or browse through the product listing.

** Once you’ve found the products you want to purchase, just click “Add to Cart” and, just like magic, you’ll see the product being added to your cart.
** By the way, the cart is located on the top right hand side of the website.) If you click on the arrow on the left of the cart you’ll be able to view the products you just added.

** The good news is that you can take as much time as you need browsing and adding products to the cart – because our online store never closes!
** Once you have found all the products you want, click on the “Checkout” button visible on your cart.

** Next, you’ll get to the ‘order summary page’ where you can review all the items you’ve placed in your cart.
** And, if you decide that you don’t want to buy a certain item, all you do is click on the round button with a red cross on it on the right, and Voila!

** The item will be removed. You can also amend the quantities of any item by clicking the +/- next to the quantity.
** This is the place where you can also save dosh – if you have a voucher code that’s valid for an online purchase, just enter the code in the voucher box and click on “Apply”.

** Make sure that you’ve registered and logged in to carry on, because this is where we get all your delivery detail.
** At this stage, you need to enter the delivery and recipient details.
** The delivery address could be yours, or maybe you’re surprising someone with a gift – so you’ll enter their instead!

** You need to make sure that the address is accurate so that we can make sure we deliver your parcel to the correct location.
** On this page we’ll also give you the chance to sign up to receive notification of our specials via email or SMS.
** Yay! Don’t miss out on any of our great goodies!
** Now it’s time to get your purse out, because the next page is where you enter your payment details.

** At the moment, we only accept Edgars and Jet store cards (or Thank U cards) or Visa and MasterCards.
** We don’t currently accept EFT (electronic funds transfer) as a method of payment, or Amex and Diners Club cards.

** Remember you can also get all the rewards you would get shopping in store, so if you’re paying with your credit card and would like to earn Thank U points, just enter your cash card or Thank U card number in the rewards section.

** Then, click on “Complete Purchase”, where you are automatically agreeing to our Terms and Conditions.
** We’ll hold your hand all the way.

** If you’re paying with the card entered for the first time, you’ll be guided through a verification process where you must accurately answer five security questions before payment is processed.
** If this process does not succeed, please call our call centre and an agent will be able to assist you.

** Once your payment has been processed, we’ll display your order number on the confirmation screen, plus you’ll also receive an order confirmation email with instructions on how to track your order through our courier partner.

** Delivery times will vary based on the item ordered and the delivery location.
** And that’s it! Your fabulous shopping will soon be arriving on your doorstep!

Delivery Charges :
** How great is it when a package arrives at your front door- We charge a standard delivery fee of R55.00 on orders which are less than R350.00.

** An order that’s more than R350.00 (after promotional vouchers have been deducted) is delivered FREE (Yay!).
** We don’t charge delivery fees for eBook downloads.

Delivery Areas :
** CNA.co.za delivers to physical addresses within the borders of South Africa. There is no post office delivery service.

Delivery Times :
** CNA.co.za offers a Monday to Friday (07h30 – 17h00), delivery service.
** We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any public holiday in South Africa.

** There are no weekend deliveries. If you’re not available at the chosen delivery address to receive your order at the time of delivery, the driver will make a second attempt at another time.

** After that, our call centre will contact you to make other arrangements.
** Where delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.

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