How to Use of e-Siyakhokha : Ekurhuleni Metropolitan Municipality

Organization : Ekurhuleni Metropolitan Municipality
Head Quarters: Ekurhuleni
Facility : How To Use Of E-Siyakhokha
Website : https://siyakhokha.ekurhuleni.gov.za/?AspxAutoDetectCookieSupport=1

How To Use E-Siyakhokha?

Siyakhokha is the City of Ekurhuleni’s online system, designed to make it faster and easier to interact with the City.

Related / Similar Service :
Ekurhuleni Licensing & Permits Online Registration

Ekurhuleni Metropolitan Municipality Pay Your Rates & Taxes Online

Siyakhokha offers our residents, businesses, government, and the City, the convenience of online services, while at the same time reducing the carbon footprint, and saving time and money.

1. Access the Website Siyakhokha
2. Register on the Siyakhokha Portal
3. Complete the Registration Form
4. Activate your profile via Email link or SMS Activation Code
5. Login to the Siyakhokha Portal
6. Update your Profile Details

7. Link your Municipal Accounts
8. Add your Banking Details
9. View your Municipal Statements
10. Make Payment for your Municipal Account (Once-Off Payment/ Recurring Debit Order/ Masterpass)
11. View Payment History/Status
12. View Consumption (Water/ Electricity)
13. Log a Complaints/ Compliments

Instructions

Please complete the registration form to register on Siyakhokha as per the instructions below
** First Name – your name/s used before your surname.
** Last Name – your family name after your name/s.
** RSA ID Number – your valid RSA ID number.
** Username – a unique name that you can use to log in to Siyakhokha.

** Password/ Confirm Password – a password to secure your Siyakhokha account. Please repeat the same password for both fields to avoid typographical errors. The password has to be at least 6 characters long and contain at least 1 uppercase character, 1 lowercase character, a numeric character and a special character eg. !,@,#,$,%,&,*.

** Mobile Number / Confirm Mobile Number – this is your principle Mobile Number that you regularly check. Please repeat the same Mobile Number for both field to avoid typographical errors.

** Email Address/ Confirm Email Address – this is your principle email that you regularly check. Please repeat the same email address for both field to avoid typographical errors.

** Use Email Address OR Mobile Number
** Please note required fields are marked with a Red Asterisks

Payment Benefits

It is convenient and payment is made on a secure site. Payment confirmation is received immediately. However, payments made through online banking reflects within 48 hours.

FAQ On E-Siyakhokha

Frequently Asked Questions (FAQ) On eRegister

1. Can I pay my account with my credit card?
Yes you can. Download the Masterpass™ app for your preferred Bank. You can then pay using any VISA or Mastercard from the website or mobile application. Payment using Credit or debit card on the site will be available shortly.

2. How do I remove a municipal bill from my Siyakhokha profile?
Log on to the Siyakhokha site. Select the “My Profiles” option under “Municipal Services” in the main menu. Click on the “Edit” button of the desired account. Click on “Unlink Account” button.

3. How do I reset my password?
On the https://siyakhokha.ekurhuleni.gov.za/?AspxAutoDetectCookieSupport=1 home page, select the “Login” option to the top right of the page. Then select the relevant “Forgot Username & Password” option and follow the steps to reset your password and recover your username.

4. How do I register on Siyakhokha?
Visit the Siyakhokha home page and select the “Register” option at the top right of the page. To complete the registration process you will need the following:
** Your Personal Details, Valid Email address and RSA ID No.

Helpdesk

Please contact our Support Desk on 011 999 5102 for any website-related queries, or our support Email at siyakhokha [AT] ekurhuleni.gov.za should you require further information.

Some Important Information From Comments

Error / Problem:
1. I have tried to re-register as well, fill in all the required details when submitting (clicking on the submitting button) it shows, a no entry (on my cursor). I have tried over and over again. I did email and received this reply, “Dear City of Ekurhuleni Customer, You should still be able to submit your registration even with the no entry sign. Just attempt to double click on it”. I replied back (3 times now), I have tried and double clicked it still does not go through. I have asked for banking details, I would prefer paying it on-line through my FNB account and add them on as a beneficiary. I have not received any further feedback.

2. As An old user of the previous system, I cannot even register. Keep on getting the message “Can not read this page”. I have five accounts to pay and do not know what I owe as I can not see my accounts. Can anybody help?

Facts of E-Siyakhokha

E-Siyakhokha is an online portal or platform in South Africa that allows residents of various municipalities to access and manage their municipal accounts and services online.

Here are some key facts about E-Siyakhokha:
** E-Siyakhokha is a digital platform provided by participating municipalities in South Africa, aimed at making municipal services more accessible and convenient for residents.
** E-Siyakhokha allows users to access and manage their municipal accounts online, including viewing and paying bills, checking account balances, and updating personal information.
** Users can also access additional services through E-Siyakhokha, such as applying for rates rebates, submitting meter readings, reporting faults or issues, and scheduling appointments with municipal officials.
** E-Siyakhokha is designed to be user-friendly, with a simple and intuitive interface that allows users to easily navigate and complete various tasks related to their municipal accounts.
** E-Siyakhokha is available 24/7, providing residents with the convenience of accessing and managing their municipal accounts online at their own time and from anywhere with internet access.