STANLIB Customer Call Centre Number
Company : STANLIB
Head Office : Johannesburg
Industry : Financial Services
Service/Product : Asset management & Wealth management
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Website : https://stanlib.com/contact-us-individual/
Customer Call Centre Number
Call us :
Switchboard : +27 (0)11 448 6000
Call Centre : 0860 123 003 (SA only)
Broker line : 0860 104 418 (SA only)
Related / Similar Service : STANLIB View Statements & Tax Certificates
Email Us :
Unit Trust Instructions : instructions AT stanlib.com
Unit Trust queries and instructions : UTbrokersupport AT stanlib.com
LISP Instructions : LISPInstructions AT stanlib.com
LISP queries and instructions : lispbrokersupport AT stanlib.com
Media contact:
Email: media AT stanlib.com
Contact Address :
Physical address :
17 Melrose Boulevard,
Melrose Arch,
2196
Postal address :
PO Box 202,
Melrose Arch,
2076
Pretoria :
Physical address :
Park Vista Building, 1st Floor,
Corner Hendrik Verwoerd & Embankment Road
Centurion
0157
Port Elizabeth :
Physical address :
Standard Bank Centre,
1st Floor, Entrance 2,
1 Pickering Street,
Newton Park,
6045
George :
Physical address :
Cnr Church and Courtenay Street,
Swanvest Building,
George,
6530
Bloemfontein :
Physical address :
Liberty Life Building,
197 Nelson Mandela Drive,
Brandwag,
Bloemfontein,
9301
Cape Town :
Physical address :
3rd Floor, Liberty Life Building,
Estuary Precinct,
Century City Boulevard,
Century City,
7441
Durban :
Physical address :
4 Park Lane,
Umhlanga Ridge,
4319
About Us :
STANLIB manages and administers over R584 billion (USD 39.5 billion) (as at 30 June 2016) assets for over 500 000 retail and institutional clients and we have a presence in ten African countries. We have a proud heritage and more than 1200 years of collective experience in our investment team.
Some Important Information From Comments
Comments:
1. I contacted STANLIB online for balance of Money Market account. I was asked security questions, which I answered honestly. I was asked these again, which I again answered correctly. Then told, I had not passed the security check and have now been blocked on system. I am a pensioner and am not at all happy at having to now go to a branch for security clearance. I am very unhappy at this whole procedure.
2. STANLIB no longer accepts my password, which to my knowledge, was not changed by me (or) notified to me by STANLIB that it had changed. Yesterday, when I pressed the “forgot button” it stated, they could only do it during office hours. It was early afternoon! I then went on to the HELP line but “they” could not understand my simple questions and I thus requested a call from a consultant. I await the call from a consultant. Can you advise me how long I have to wait in order to set a new password?
FAQ On STANLIB South Africa
Frequently Asked Questions Frequently Asked Questions
Q: What is STANLIB?
A: STANLIB is an investment management firm based in South Africa that offers a wide range of investment solutions to individual and institutional investors. These solutions include asset management, wealth management, retirement planning, and investment advisory services.
Q: What services does STANLIB provide?
A: STANLIB provides a variety of investment management services, including asset management for individual and institutional clients, wealth management services for high net worth individuals, retirement planning and solutions, investment advisory services, and access to local and international investment opportunities across different asset classes such as equities, fixed income, property, and alternative investments.
Q: How can I invest with STANLIB?
A: There are several ways to invest with STANLIB. You can contact a STANLIB financial advisor or visit their website to explore the various investment options available and initiate the investment process. STANLIB offers a range of investment funds, portfolios, and solutions to suit different investment objectives and risk profiles.
Q: What types of investments does STANLIB offer?
A: STANLIB offers a wide range of investment options, including mutual funds, exchange-traded funds (ETFs), segregated portfolios, retirement annuities, and preservation funds. These investments cover various asset classes, such as equities, fixed income, property, and alternative investments, and are designed to cater to different investment objectives, risk profiles, and time horizons.
Q: How can I access my STANLIB investment information?
A: As a STANLIB investor, you can access your investment information through their online platform, STANLIB Online, which provides secure and convenient access to your investment portfolio, transaction history, statements, and other relevant information. You can also contact your STANLIB financial advisor or the STANLIB client service center for assistance with accessing your investment information.
need my tax certficate
investor nr 1154XXX
account nr 551294XXX
new e mail address
Try for days now to get hold of the call centre, no answer. Please look at your service
I am 84 years old and have tried to find an e-mail address for Stanlib, but all I get is apps and call centre numbers where one waits forever for a person to talk to. All I want is to give my broker (Alta Kotze) my change of address for my Life Annuity. Is she on leave, as I get no response to my email, or phone calls. Karin Maria Macik, new address : 37 River Club Villas, Plettenberg Bay, Cape.
I am truly tired of STANLIB’s empty promises and receiving automatic responses that acknowledge receipt of my emails, which I was also told by one of your consultants are blank emails.
I called STANLIB twice today after numerous calls that I have made on a daily basis; often calling more than once in a single day. The consultant that I spoke to today, LITERALLY dropped the phone in my ear after telling me to hold while he consulted with his superior on the matter.
As promised by one of your consultants, an IMMEDIATE manual payment of the funds into the late estate account is ALL that I require as a response.
I will not wait for a response from STANLIB by end of day tomorrow because I am certain that, like all of the other responses I have awaited, it will not come. Instead, I will persistently call from 08:00 tomorrow morning and stay on the line, until the funds are paid and this matter is finalised. Should the consultant(s) drop the phone in my ear again, I will PERSIST and continue to call again and again and again, until the funds reflect in the late estate account.
This matter has dragged on for far too long, taking much of my precious work and personal time and I refuse to go into the weekend with this matter still pending.
Both of you have also failed to respond to the emails I have sent you and I await no response from you this time either.
Enough is enough!
Reference: 1287848
I contacted Stanlib online for balance of Money Market account. Was asked security questions, which I answered honestly. Was asked these again, which I again answered correctly. Then told I had not passed the security check and have now been blocked on system. I am a pensioner and am not at all happy at having to now go to a branch for security clearance. I am very unhappy at this whole procedure.
STANLIB no longer accepts my password, which to my knowledge, was not changed by me or notified to me by STANLIB that it had changed. Yesterday when I pressed the “forgot button” it stated they could only do it during office hours. It was early afternoon!!! I then went on to the HELP line but “they” could not understand my simple questions and I thus requested a call from a consultant. I await the call from a consultant?? Can you advise me how long I have to wait in order to set a new password? I attempted again this morning and the answer was “Failed to send an OTP”?? Investor number 387524
Please can you send Tax Certificate 2019/2020
1) Investment No LA4032064
2) Investment No LA4026033
Can you please assist me with the Tax certificate
Ineed my Tax certificate urgent please
Please would you send me my tax certificate in a form which my computer recognises as genuine and not junk mail
I need my tax certificate(s) urgently.
Please expedite.
Thank you.
email : elmarieswnpl@yahoo.com
Please need tax certificate on 2 Stanlib accounts:
1) Investor nr : 856878
Stanlib nr: 54691130
2) Investor nr : 856764
Stanlib nr: 5469640
Pleas can you respond urgent, did sent some e-mails,no response.
1) Investor nr : 772345
Stanlib nr : 53275907
2) Investor nr : 772345
Stanlib nr: 551964017