Pick N Pay Stores Customer Care Line Number : picknpay.co.za

Company : Pick N Pay Stores Limited
Head Office : Kenilworth
Industry : Online Shopping
Service/Product : Fashion for women, Men & Children

Website : http://www.picknpay.co.za/contact-us

Customer Careline Number of Pick N Pay

** Do you have something you’d like to tell us? A compliment you’d like to share, a complaint you want to voice, a query or suggestion for how we can make your shopping experience easier? Please, let us know.

Related / Similar Contact : Zasttra Customer Contact Number

** We want to hear from you. Please fill in the form below or give us a call on our customer careline on 0800 11 22 88 Toll free from landline only

Customer Careline :
Mon – Sat: 8am to 7pm, Sun and public holidays: 9am to 5pm
Toll Free : 0800 11 22 88 Toll free from landline only

Online Shopping Help :
Call : 0860 30 30 30
Time :
** Mon-Sat: 08:00-19:00
** Sun & public holidays: 09:00-17:00

Contact Address of Pick N Pay

101 Rosmead Avenue,
Kenilworth, 7708.

Returns Policy of Pick N Pay

** Pick n Pay strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act.
** We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

A customer’s till slip is their guarantee :
** Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw.
** Pick n Pay reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre.

** Customers are required to present their original tax invoice or till slip or other proof of purchase, (through Smart shopper card).
** Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be.

** Accordingly, Pick n Pay reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.

As with all warranties, certain conditions and exceptions apply :
** Please take proper note of any terms or instructions that accompany your goods;
** Goods that show a material manufacturing defect or other material defect within the first 6 (six) months of purchase will be repaired, replaced or refunded; and

** Defects that develop after six months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy.

The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:
** damage caused by lightning or power surges;
** damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;

** goods used for a purpose other than the purpose for which they were intended e.g. commercial use of domestic appliances;
** accidental damage;

** goods that have been altered or physically changed in any way; and
** A public regulation prohibits such returns for public health reasons.
** Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made.

About Us

Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent.Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in South Africa, Namibia, Botswana, Zambia, Mozambique, Mauritius, Swaziland and Lesotho. Additionally Pick n Pay owns a 49% share of a Zimbabwean supermarket business, TM Supermarkets.

Some Important Information From Comments

Comments:
1. I called Pick n Pay customer service to complain about Southdale cashier who was rude to me and my sister they told me, that I will receive a call within 24 hours even now I haven’t received a call so where must we complain when we treated bad buy this cashiers it’s fine pick n pay Southdale it’s 5min away from me but I rather go to checkers or Woolworth from now on even though I’ll drive

2. I feel, we are being treated unfairly by PnP staff especially in the townships, I went to PnP Alex mall yesterday to get pampers that are on special, the staff looked like they were surprised when I talk about special. I was told they are waiting for a delivery truck and I asked about the once I see on shelves. They told me those are not for special, they even told me the special ends on that day, but I am surprised because I know the special ends on next week. Every time you have a complain and want to speak to a manager, you will be sent from pillar to post. It is always clear that the manager is not doing his job as it seems the staff is always protected.

3. I am very unhappy with the quality of the clothing. I love the styles.Works for my body shape and it is affordable. But I wear it twice and it starts pulling loose at the seams. The material actually tears. I wear my clothes loose so I don’t buy them too small to give them reason to tear.

4. I bought a Daily Maverick on Saturday but my copy is last week edition, even though a Pick ‘n Pay clerk assisted me. This is the second time. I complained to Daily Maverick last week because the supplements inside had been stolen. The editor sent me another copy !! I have tried phoning your Gardens Centre store but there is NO ANSWER. I will pursue this complaint and WARN potential customers.

FAQ On Pick N Pay Stores South Africa

Frequently Asked Questions FAQ On Pick N Pay Stores South Africa

Q: What is Pick n Pay?
A: Pick n Pay is a retail grocery chain in South Africa, offering a wide range of groceries, fresh produce, household products, clothing, and other consumer goods. It is one of the largest supermarket chains in South Africa, with numerous stores located throughout the country.

Q: When was Pick n Pay founded?
A: Pick n Pay was founded in 1967 by Raymond Ackerman in Cape Town, South Africa.

Q: What products does Pick n Pay offer?
A: Pick n Pay offers a wide range of products, including groceries, fresh produce, bakery items, meat and poultry, household products, beauty and personal care items, baby products, electronics, clothing, and general merchandise.

Q: Does Pick n Pay offer online shopping?
A: Yes, Pick n Pay offers online shopping through their website and mobile app. Customers can shop for groceries and other products online, and choose to have them delivered to their doorstep or pick them up at a nearby store through their “Click n Collect” service.