Santam Insurance Card Claims Settlement

Organisation : Santam Insurance South Africa
Facility Name : Santam Card
Applicable State/UT : South Africa
Website : https://www.santam.co.za/partners/santam-card/

What is Santam Card?

Get settlement from claims paid directly onto your Santam card. All personal non-motor claims settlements will be paid into the Santam card, making the claims process quick and easy. The card expires after five (5) years, and you will be provided with a replacement just before the old one expires.

Related / Similar Facility : Santam Insurance Claim Online Submit

How Santam Card Cash-Backs Work?

** Your card can only be used to make purchases.
** If you choose to purchase your goods at one of our preferred suppliers, you will qualify for a cash-back, usually within the month after you made your purchase.
** Cash-backs are credited to your Santam card and you are notified by SMS of this credit.
** If you again spend this at one of our preferred suppliers, you will qualify for a further cash-back.
** Please note that you will not qualify for any in-house discounts offered at point of sale at our preferred suppliers.

FAQ On Santam Card

Frequently Asked Questions FAQ On Santam Card

How long is the Santam card valid?
The card expires after five (5) years, and you will be provided with a replacement just before the old one expires.

What are the costs of this Santam card?
There are no costs associated with your normal use of this card. However, balances not spent two years after being loaded will be subject to a R10 monthly dormancy fee deduction.

What happens to unused portions of my claims pay out on the Santam card if I don’t spend it?
The unclaimed balance remains on the card until you spend it or if the card expires we will issue a new card and transfer funds from the old card to the new card.

What do I do if my personal details change?
Please advise us immediately if any of your contact details change. We need to keep you informed of the status of your policy and cover. You can contact the Santam Personal Lines call centre on 0860 726 826 to change your contact details.

Can I Use My Santam Card For Online Purchases?
** For more information on the preferred suppliers, please go to http://www.santam.co.za/claims/santam-card/ for more information on these suppliers.
** The Santam card also has a 3D Secure feature. When making payments, you will be sent your 3D Secure One Time Password (OTP) via
** SMS to the cellphone number registered on the card. This is a dynamic pin and will change everytime u make an online payment.

Are There Any Spend Limits On My Santam Card?
Yes, there is a default daily spend limit on all Santam cards to limit potential losses due to unauthorised usage. This will not inconvenience you when purchasing your replacement items or other Santam payment goods. Should you wish to change (increase or decrease) this limit, please call the Card Queries Call Centre on 0861 10 12 10 and they will change the limit as per your request. Please note that the limit will only be changed if requested by the card holder and once the card holder’s identity has been verified telephonically.

Daily spend limit – R30 000.00
Monthly spend limit – R500 000.00

What Happens If I Lose My Santam Card?
In the even that you lose your card, there are two scenarios to consider when reporting loss or theft of your Santam card. These are:

** If you only discover that it is missing when you need to claim, there will be a short delay while we stop the old card and urgently send you a new one by courier. Please tell us this when you contact the Santam Contact Centre on 0860 505 911 with your claim details.
** If you lose it at any other stage, immediately call the Santam Contact Centre on 0860 505 911 to report the loss as the card needs to be stopped and replaced, and the funds transferred where applicable.
** Your Santam card is your most valuable possession in the event of a claim. Please keep it in a safe place when not in use, as you will be identified via this card every time you make a cash claim or receive a Santam payment from now on.

How Do I Request My Santam Card Balance Or Statement?
There are five self-service ways to do this:

** You may send an SMS with your full 16 digit card number to 34246 and you will receive your balance via return SMS. This SMS costs R2 and is deducted directly by your cell phone network provider (no statement available). Please also ensure that you use the cellphone number registered with us for verification purposes.
** Alternatively, call the Card Queries Call Centre on 0861 10 12 10 and they will give you your balance upon verification.
** Download the Santam Client App, select Santam Card and key-in your card number or online via www.whatsonmycard.com.
** You can also download the “What’s on my card?” app (available on Google Play and Apple Store) to obtain your balance or statement.
** You may also download the Santam Client App where you may find the balance under the Santam Card tab