postoffice.co.za Senior Travel Consultant : South African Post Office

Company Name : South African Post Office
Job Title : Senior Travel Consultant
Department : Treasury Travel Management
Location : Centurion
Closing date: 20 September 2016

Website : https://www.postoffice.co.za/careers.html
Guideline : https://www.southafricain.com/uploads/175-travelconsultant.pdf

Senior Travel Consultant :

Job Title : Senior Travel Consultant (C4)
Treasury : Travel Management
Fixed Term Position : For A Period Of 09 Months

Related : South African Post Office Treasury Senior Manager : www.southafricain.com/172.html

Corporate : Eco Point Centurion X 01 Position

Reports to :
Manager: Front Office: Travel Management

Summation :
** Act as a team leader and responsible for the coordination of all travel arrangements of the organisation and supervision of the front office staff.

Key Responsibilities :
** Advise clients inter alia regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions
** Process clients booking including pre-seating, meals and any special requirements
** Deal with complicated customer itinerary / routes

** Ensure all necessary documentation is issued within agreed timeframe
** Ensure that the Travel conditions are clearly indicated on the itinerary
** Liaise with travel service providers, tour operators and other key partners such as hotels, airlines, car hire firms regarding itineraries, bookings, schedules, specials.

** Sell travel products and meet sales / cost saving targets as set out by management
** Assist with changes to travel arrangements and bookings where necessary
** Handle complaints before escalating to the next level
** Provide training to the Travel Consultants

** Develop new processes, ensure adherence to processes and procedures
** Organise displays and promotional material
** Compile monthly reports

Minimum Requirements :
Qualifications And Experience :
** National Diploma (NQF Level 5) in Travel and Tourism
** Advance knowledge of Quicktrav and Galileo systems
** At least 6 Years international consulting experience
** Strong geography, destination and product knowledge
** Computer literate with MS Office
** Valid Code B Driving Licence

Skills And Abilities :
** Good communication skills (verbal and writing), Strong interpersonal skills, Analytical, Problem solving, Conflict management, Diplomacy, Supervisory skills, Organising skills, Motivational skills, Planning and monitoring skills and Customer centric

Attributes :
** Passionate about travel and people, Attention to detail / accuracy, Ability to excel under pressure, Assertiveness, Time and priority management, Logical thinker, Team player and Office bound but may be expected to travel

Contacts :
** The South African Post Office is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.

If you wish to view the advert, please visit our website .postoffice.co.za and log on to Careers OR
Send your cv to: The Recruitment Officer
Human Capital Management : Corporate
PO Box 2042
Corporate Postoffice, 0074
Email: Careers1 AT postoffice.co.za
Closing Date: 20 September 2016
Position: 60057754

Contact Address :
350 Witch Hazel Avenue
Eco Point
Eco Park
Centurion
Pretoria
0157