srd.sassa.gov.za FAQs Frequently Asked Questions : South African Social Security Agency

Organization Name : SASSA South African Social Security Agency
Facility Name : SRD FAQs Frequently Asked Questions
Applicable For : Individuals who are currently unemployed
Website : https://srd.sassa.gov.za/

FAQ On SASSA SRD

SASSA SRD Frequently Asked Questions (FAQ)

Related / Similar Facility : SRD SASSA Names & Surname Update Request

1. What is the Required Information for application?
** Identity Number/Department of Home Affairs Refugee, Asylum seeker or special permit number;
** Name and Surname as captured in the ID or permit
** Gender and Disability;
** Contact details – Cell phone number;
** Residential Address;
** No hard copies required and no attachments required

2. Can I go to a SASSA office to lodge an application for the Special Covid19 SRD Grant?
** No, SRD applications cannot be done at local offices. Applications for the Special Covid19 SRD Grant of R350 per month must be completed electronically by using 1 of the available channels.

** No forms will be made available as the entire process is electronic. Please stress that noone should pay for the application – the process is free

3. I made an application for the Special Covid19 SRD Grant and I have not received feedback from SASSA, any advice?
Please note that SASSA is experiencing high application volumes. Many people also apply more than once or apply on all the channels. This delays the process as SASSA has to verify all applications and ensure that there are no duplicates.

In the end SASSA will only consider one application per applicant. Once the application has been considered, a SMS message will be send to all considered applicants. Every applicant will be advised about the outcome of their application.

4. Does submission of an application imply approval is guaranteed
Submission of an application is not approval. Not all applications will be approved. Every application will be tested for availability of means or income. Those applications which pass the mean test and related verifications shall be approved. It should also be noted that payment is subject to availability of funds.

5. I received a SMS from SASSA to upload my banking details but no money has been received
Once we have obtained your banking details we should be able to pay you either through your bank account if you have one or through a cash transfer option

6. How are payments for this grant going to be done?
Payment shall be done through direct deposit into your own Bank Account or Through cash transfer option which goes to the cell phone and can be cashed at the bank ATM of your choice.

Applicants who do not have a bank account will be able to select a bank of their choice between the following 4 banks to receive a cash transfer payment
*ABSA
*FNB
*NEDBANK
*STANDARD BANK

Where no choice is made as to how to receive the payment, SASSA will send the payment through the Post Office. All asylum seekers and special permit holders will be paid through the post office, where a personal appearance, with the revant documents will be required to prove identity before payment is affected.

7. Can one use another person’s cell phone number to make an application?
Yes, applications will mainly be processed on the Identity number of the applicant. The cell phone number provided will be the one to which messages are sent for that applicant. The cellphone number to receive money must have been registered in the names of the applicant.

8. When I apply through the WhatsApp and Website channels, do I need to upload any documents or attachments such as ID copy, proof of residence etc.
SASSA does not require any documents / attachments to be uploaded. SASSA shall conduct online verification of personal information supplied through other alternative electronic means of data validation and verification. No physical documents are required

9. If I do not give consent about my information being verified with either SARS and other financial institutions, what will happen to my application
If you do not give consent for information verification with other organisations for purposes of SASSA making a decision on your application, SASSA will unfortunately not be in a position to accept your application. You cannot submit your application if no consent for information verification is provided.

10. If I applied using USSD Channel , is there a problem if I submit a second application through the website channel
Multiple applications through different channels are discouraged at all times. SASSA will consider one application only per applicant.

Some Important Information From Comments

Comments:
1. I have tried to change my number by calling the call center. I no longer have that SIM card I registered with. Still I have not received any SMS and I need to collect my money but not collected yet for months due to this. Post offices are no longer making payouts. How will I use the retail stores with no other?

2. I cancelled my SASSA grant by mistake. I thought, I am canceling the payment through bank. What must I do to update?

3. My application has been declined and the reason is that a source of income has been classified but I only received my daughter’s 480. What could be the reason because other people who receive child’s money got it?

Information:
Most of the commenters commented that, they want to change their banking details.

Instructions On SASSA SRD Covid-19 Grant

The South African Social Security Agency (SASSA) introduced the Social Relief of Distress (SRD) grant as a temporary measure to provide financial relief to individuals and families who are in need due to the impact of the COVID-19 pandemic. Here are some general instructions on how to apply for the SASSA SRD COVID-19 grant:

Eligibility:
The SRD grant is intended for South African citizens, permanent residents, or refugees who are residing in South Africa and are in dire need of financial assistance due to the COVID-19 pandemic. The grant is usually targeted at those who do not have any form of income, employment, or social security support. Eligibility criteria may vary, so it’s important to check the latest requirements from official sources.

Application Process:
To apply for the SRD grant, you may need to submit an application to SASSA. The application process may involve completing an application form, providing personal and financial information, and submitting supporting documents. The application form and supporting documents may be available on the SASSA website or at local SASSA offices.

Documentation:
When applying for the SRD grant, you may need to provide certain documents to support your application. These documents may include your South African ID or valid passport, proof of residence, proof of income or lack thereof, and any other documents as required by SASSA. It’s important to carefully review the documentation requirements and submit all the necessary documents to avoid delays or rejections.

Submission:
Once you have completed the application form and gathered all the required documents, you may need to submit your application to SASSA. This may be done online through the SASSA website, by email, or by visiting a local SASSA office in person. Be sure to follow the instructions provided by SASSA for submitting your application.

Follow-up:
After submitting your application, it’s important to regularly check the status of your application. You may be able to do this online or by contacting SASSA directly. If your application is approved, you may receive the SRD grant via bank transfer or other payment methods as determined by SASSA. If your application is rejected, you may have the option to appeal or reapply, depending on the reasons for the rejection.