Makro Customer Care Service Number & Address
Name of the Organization : Makro
Facility : Customer Service Number & Address
Head Office : Gauteng
Industry : Online Shopping Store
Service/Products : food, general merchandise and liquor,Home decor and soft furnishing
Website : https://www.makro.co.za/
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Makro Customer Care Service Number
For general enquiries, please contact our :
National Contact Centre :
** 0860 300 999
** 011 797 0300
Related / Similar Facility : Makro Cadetship Programme
Email Address : makrocare AT makro.co.za
Fax : 0860 400 999
Customers outside South Africa dial : +27 11 797 0300
National Contact Centre Trading Hours :
Monday – Friday – 8:00am – 5:00pm
Saturday – 8:00am – 4:00pm
Sunday – Closed
Public Holiday – Closed
** Makro is closed on Christmas Day, New Year’s Day, Day of Goodwill and Good Friday.
Makro Online Shopping Support Number
For online shopping support, please contact our Online Contact Centre
Phone No. : 0860 600 999
Phone No. : 011 797 0300 / +27 11 797 0300
Email Address : online.support AT makro.co.za
Online Contact Centre Trading Hours :
Monday – Friday – 8:00am – 6:00pm
Saturday – 8:00am – 5:00pm
Sunday – 9:00am – 2:00pm
Public Holiday – 9:00am – 4:00pm
** Makro is closed on Christmas Day, New Year’s Day, Day of Goodwill and Good Friday.
Makro Store Address
Germiston :
Street Address :
16 Herman Road
Meadowdale
Germiston
Postal Address :
PO Box 3132
Symridge
1420
Crown Mines :
Street Address :
Corner Main Reef Road
and Hanover Street
Crown Mines
Johannesburg
Postal Address :
Private Bag 904
Crown Mines
2025
Centurion :
Street Address :
2 Bloukranz Street
Highveld Ext 2
Centurion
Postal Address :
P O Box 7496
Highveld Ext 2
0046
Woodmead :
Street Address :
Waterval Crescent South
Woodmead Ext 5
Sandton
Postal Address :
PO Box 1771
Kelvin
2054
Alberton :
Street Address :
Corner Ascot and Heidelberg Road
(Old Newmarket Racecourse)
Alberton
Alberton
Postal Address :
Postnet Suite #21
Private Bag X1
Bracken Gardens
1452
FAQ On Makro
Frequently Asked Questions (FAQ) On Makro
What do I need to shop online?
Not much at all. Like everything at Makro, we’ve kept things really simple,
** You need to be 18 years or older and have a valid email address.
** If you already have a Makro Card, we’ll verify your details and have you shopping in no time at all. If you don’t have a Makro Card, don’t worry, we’ll generate a number for you and you’re good to go.
** Be sure to let us know if you’re registering as a business or an individual so that we can provide you with the most relevant deals and information.
It’s really that simple, but please get in touch if you have any problems or questions by calling us on either 0860 300 999 or 0860 600 999.
I am an existing Makro customer, can I shop online?
Absolutely! Simply verify your details and we’ll have you registered in a flash.
I know I have a Makro Card, but I’ve lost it.
No problem. We’ll be able to track down your card number by asking you to verify your details and you’ll be shopping online in no time. If you have any problems at all, please give us a call on either 0860 300 999 or 0860 600 999.
What are the requirements for a password?
Makro attempts to make your online shopping experience as secure as possible. The password entered on registration must be alpha-numeric (that is, a mix of letters and numbers) and must be a minimum of 8 characters in total. Try and create one that’s unique, but easy to remember. Don’t worry though, if you do happen to forget it, it’s not a train smash. We’ll help you to retrieve it or reset it if you do.
I’ve registered online, but can’t remember my password.
To keep things simple, we never change your password without you requesting it. If you have forgotten it for whatever reason, simply click the “Forgot your password?” link on the Welcome page and we’ll get you back up and running right away.
How do I reset my password?
There is a “Forgot Your Password” link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please make sure that you enter the email address you registered with. If your email address has changed, please contact us on 0860 300 999 so that we can keep our records up to date.
Will my password expire?
Nope, your password will never expire, but can be changed at any time as we’ve explained above.
Is online shopping safe?
** At Makro, we take security very seriously, in our stores and especially online. Rest assured that we’ve taken every precaution, using the latest security technology to ensure your personal details are safe and secure with us.
** All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we partner with a leading South African payment processor.
** We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions.
** In short, this means that we’ve done everything we can to ensure that your details are always safe and secure.
Features of Makro
Makro is a large retail chain in South Africa that sells a wide range of products including electronics, appliances, groceries, sports and outdoor equipment, and more. Here are some of the features of Makro South Africa:
Product Range: Makro offers a wide range of products, from electronics to groceries, sports and outdoor equipment, and more.
Low Prices: Makro is known for its low prices and regularly offers discounts and promotions to customers.
Membership: Makro offers a membership program that provides additional discounts and benefits to members.
I contacted the customer care number and email was send form Monday until today about a fridge that was delivered on Sunday and it must be returned and no one could help with proper answers when it will be picked up in order for me to be refunded. Every time I phoned I get different answers and not what I want to hear, when will it be collected so that I can be refunded. Customer service is bad, why give customer care e-mail and contact number if you are not able to assist the client.
My name is Agnes
I’ve been asking for Refund on 05th of August even today still waiting.
Poor service ever
Most pathetic service ever. It is a week now trying to return an item. The online return function does not work. The useless and incompetent call centre agents have done nothing so far. I have to call every day and send the same email every day, still nothing. I dont know if I will ever be able to return the item and obtain a refund. Do not purchase from Makro online as you wont be able to return if there is a problem. I am now holding on to speak to a manger for the last 20 minutes.
MAK4111622
still no refund
Why is there no money been refunded into my account?
02586111 refund request ……
Still no answer on you help line
when are you going to refund me?
I need the money back to try save my little business and fill my orders???????
Your useless company has already destroyed my little company. You are Horrible Heartless and a true non working reflection of this poor countries useless government.
despite load shedding and ongoing violence…. ive managed to make a small living…. only to have it destroyed by your incompetence.
My most busy time of the year, my entire investment so far…… and your horrendous company has wiped it out in one swipe of incompetence .
Macro confirmed my order… Took my money.. Then committed to delivering my purchase.
FRIDAY 9th December afternoon at 15h00 one of your employees contacted me and informed me that there was no stock of my order.
This has effectively destroyed my small company.
If your useless company had informed me earlier in the week and re imbursed me, I would have had a chance to source the item and save my small business.
As yet no money in my account?
I will be laying a charge of theft, and charging your company with failure to deliver causing financial injury and ruen. I will be doing it publicly on all media platforms. WARNING PEOPLE TO NOT RELY ON YOUR SERVICES.
I want to be reimbursed for
1. Stealing my funds… Under false pretenses..
2. Causing financial ruin of my small company.
3. Pain and suffering
hi I am a weekly winner but try to get you on my email,,I can I get to my prize
Contacted this morning. Lady asked my email address and said somebody will call me. Nobody return my call. Communication is pathetic. Port Elizabeth branch won’t see me again.