Organisation : Vodacom South Africa
Type of Facility : Vodacom Travel Saver Service
Website : http://www.vodacom.co.za/vodacom/terms/vodacom-travel-saver-terms-and-conditions
Vodacom Travel Saver Service
General Terms and Conditions :
1. Vodacom Travel Saver is applicable only when roaming in the participating countries. The participating countries, zones and applicable rates are annexed hereto and form part of these terms and conditions.
Related : Vodacom Airtime Transfer Procedure : www.southafricain.com/8968.html
2. In order to qualify for Vodacom Travel Saver rates, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Saver country.
3. All networks in the qualifying countries will be charged at Travel Saver rates with the exclusion of satellite networks within countries.
4. Vodacom Travel Saver is currently only available to all Vodacom Contract customers with roaming activated. Customers must opt-in to have access to the Vodacom Travel Saver service
5. Customers must opt-out to de-activate the service.
6. Customers with the basic roaming service already activated can opt-in to the Vodacom Travel Saver offer via :
a. Keyword SMS – SMS “SAVE” to 123 while in SA (free) or +2782123 while abroad (roaming SMS rates will apply).
b. Service Providers
c. Vodacom Online Portal, Select Services > Calling Services
d. Calling Customer Care, 082111
e. My Vodacom App, Select My Services > Manage services > Calling Services
7. Customers can opt-out Vodacom Travel Saver offer via :
f. Keyword SMS – SMS “SAVEOFF” to 123 while in SA (free) or +2782123 while abroad (roaming SMS rates will apply).
g. Service Providers
h. Vodacom Online Portal
i. Calling Customer Care
8. After activation of the service, Vodacom Travel Saver will remain the customers default roaming option when they travel in the qualifying countries until it is de-activated.
9. There is a daily subscription fee applicable on Vodacom Travel Saver. The subscription fee is only applicable/charged on days that a customer is roaming on the Vodacom Travel Saver qualifying countries and making use of any roaming service i.e making or receiving calls, sending SMS and data usage (days with no roaming event will not be charged a subscription fee).
10. In Zone 1, the Vodacom Travel Saver calling rate is R2.50 per minute for making calls and R2.50 per minute for receiving calls. The SMS rate is R0.80 per SMS sent and receiving SMS’ is free (Receiving an SMS is not an event that will trigger the daily subscription fee). The data roaming rate is R2.00/MB. In Zone 2, the Vodacom Travel Saver calling rate is R7.50 per minute for making calls and R7.50 per minute for receiving calls. The SMS rate is R2.00 per SMS sent and receiving SMS’ is free (Receiving an SMS is not an event that will trigger the daily subscription fee). The data roaming rate is R7.50/MB.
11. If a customer is not roaming on a participating Vodacom Travel Saver country, the applicable Vodafone World Zone Rates will apply.
12. When the customer de-activates Vodacom Travel Saver, they will not qualify for the rates even if they are roaming in a Vodacom Travel Saver country, Vodafone World Zone Rates will apply.
13. When a subscriber has opted for Vodacom Travel Saver and is roaming on an Africa Roaming network, Vodacom Travel Saver rates will apply.
14. While roaming on any participating Vodacom Travel Saver country, calling Vodacom’s dedicated Customer Contact Centre (+2782111) will be free.
15. Customers may not have SMS roamer and Vodacom Travel Saver active simultaneously however they are allowed to move between SMS Roamer and Vodacom Travel Saver.
16. Customers may have Vodafone world and Vodacom Travel Saver active simultaneously however Vodacom Travel Saver will apply when roaming in the Vodacom Travel Saver qualifying footprint, Vodafone World rates apply when customer is not roaming in the Travel Saver qualifying footprint.
17. If customer has triggered an event and used Travel Saver but opts out of Vodacom Travel Saver, non- Travel Saver rates will apply only from the next day.
18. The Vodacom Travel Saver fee must be billed based on South African dates and times (i.e. The daily subscription fee will be charged according to the day start in South Africa).
19. While roaming on any of participating Vodacom Travel Saver countries, accessing your voicemail (121) will be charged as a roaming call made back to South Africa each time the call is made.
20. Vodacom Travel Saver rates exclude premium and satellite numbers i.e. calls to these numbers will be charged at the current premium and satellite rates.
21. Vodacom Travel Saver rates exclude Bundled minutes, promotional tariffs, free minutes. Public holidays and off-peak rates do not apply.
22. The Vodacom Travel Saver service is only available for personal use and non-commercial purposes.
23. The unitization for the Vodacom Travel Saver offer will remain the same as the existing Vodafone World unitization (60:60 for voice and 10kB increments for data).
24. All rates are VAT inclusive
The table below provides the Travel Saver rates across both zones :
| ZONE 1 | ZONE 2 | |
| Daily Fee | R30 | R60 |
| Voice per min | R 2.50 | R 7.50 |
| Data per MB | R 2 | R 7.50 |
| SMS | R 0.80 | R 2 |
Prepaid and Hybrid Customers T&Cs
1. Vodacom Travel Saver is applicable only when roaming in the participating countries.
2. In order to qualify for Vodacom Travel Saver rates, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Saver country.
3. All networks in the qualifying countries will be charged at Travel Saver rates with the exclusion of Malta Maritime services which is a satellite network, Angola, Ethiopia, Mauritius, Senegal and Zimbabwe
4. Vodacom Travel Saver is available to all Vodacom Contract, Prepaid and Top Up customers with roaming activated.
5. Customers must opt-in to have access to the Vodacom Travel Saver service. After activation of the service, Vodacom Travel Saver will remain the customers default roaming option when they travel in the qualifying countries until it is de-activated.
6. There is a daily subscription fee applicable on Vodacom Travel Saver. The subscription fee is only applicable or charged on days that the customer is making use of any roaming service i.e making or receiving calls, sending SMS and data usage. Days with no roaming event will not be charged a subscription fee.
7. In Zone 1, The subscription fee is R30 a day while roaming, the calling rate is R2.50 per minute for making calls and R2.50 per minute for receiving calls, R0.80 per SMS sent, receiving SMS’ is free and the data roaming rate is R2 per mb.
8. In Zone 2, The subscription fee is R60 a day while roaming, the calling rate is R7.50 per minute for making calls and R7.50 per minute for receiving calls, R2 per SMS sent, receiving SMS’ is free and the data roaming rate is R7.50 per mb.
9. Receiving an SMS is not an event that will trigger the daily subscription. These SMS include all messages you would ordinarily receive at home and notifications sent by Vodacom.
10. If a customer is not roaming on a participating Vodacom Travel Saver country, the applicable Vodafone World Zone Rates will apply.
11. If the customer has insufficient funds for the daily fee, the service will de-activated. The customer will receive the de-activation SMS an Vodafone World rates will apply
12. If the customer recharges, they will need to re-active Vodacom Travel Saver and the first record will deduct the subscription fee in order for the customer to enjoy the low rates.
13. When the customer de-activates Vodacom Travel Saver, they will not qualify for the rates even if they are roaming in a Vodacom Travel Saver country, Vodafone World Zone Rates will apply.
14. When a subscriber has opted for Vodacom Travel Saver and is roaming on an Africa Roaming network, Vodacom Travel Saver rates will apply.
15. While roaming on any participating or non- participating Vodacom Travel Saver country, calling Vodacom’s dedicated Customer Contact Centre (+2782111) will be free
16. Customers may not have SMS roamer and Vodacom Travel Saver active simultaneously however they are allowed to move between SMS Roamer and Vodacom Travel Saver.
17. Customers may have Vodafone world and Vodacom Travel Saver active simultaneously however Vodacom Travel Saver will apply when roaming in the Vodacom Travel Saver qualifying footprint, Vodafone World rates apply when customer is not roaming in the Travel Saver qualifying footprint.
18. If customer has triggered an event and used Travel Saver but opts out of Vodacom Travel Saver, non- Travel Saver rates will apply only from the next day.
19. The Vodacom Travel Saver fee must be billed based on South African dates and times (i.e. The daily subscription fee will be charged according to the day start in South Africa).
20. While roaming on any of participating Vodacom Travel Saver countries, accessing your voicemail (121) will be charged as a roaming call made back to South Africa each time the call is made.
21. Vodacom Travel Saver rates exclude premium and satellite numbers i.e. calls to these numbers will be charged at the current premium and satellite rates.
22. Vodacom Travel Saver rates exclude bundled minutes, promotional tariffs, free minutes. Public holidays and off-peak rates do not apply.
23. The Vodacom Travel Saver service is only available for personal use and non-commercial purposes.
24. The unitization for the Vodacom Travel Saver offer will remain the same as the existing Vodafone World unitization (60:60 for voice and 10kB increments for data).
25. All rates are VAT inclusive.
FAQ On Vodacom Travel Saver Service
Frequently Asked Questions FAQ On Vodacom Travel Saver Service
Q: How does Vodacom Travel Saver work?
A: Vodacom Travel Saver works by providing customers with discounted rates for making voice calls, sending SMS messages, and using data while traveling abroad. Customers must activate the service before traveling, and they can choose from different packages based on their needs and the countries they will be visiting.
Q: How do I activate Vodacom Travel Saver?
A: You can activate Vodacom Travel Saver by dialing *135# from your Vodacom mobile phone and following the prompts. You will need to select the Travel Saver option and choose the package that best suits your needs.
Q: What are the benefits of using Vodacom Travel Saver?
A: The benefits of using Vodacom Travel Saver include reduced rates for voice calls, SMS messages, and data usage while traveling abroad. This can help customers save money on their mobile phone bills and avoid expensive roaming charges.