GEMS Customer Call Centre Number : Government Employees Medical Scheme

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• Good day, I have been trying to contact Gems on 086000 4367 for weeks now. The number DOES NOT exist.

  please contact me urgently or alternatively please send me a contact no. where I can speak to somebody please.

• I have tried to contact GEMS on the number 086000 4367. The number DOES NOT exist. How can that be? POOOOR service.

• have you encounter eternal.com by a chance - got something for exchange if you care to spare the password

• I sent email in the beginning of December 2022 to ask for the Medical certificate but even now no response so I think the scheme is not serving me well . Sars is waiting for me to submit. I don't know what is happening .Communication is dead. So pls attend our request pls

• Good Evening
  My gems number is 000068791 and would like to add another dependent, how much could you charge gor adding another dependant
  Thank you

• You are the epitome of bad customer realtions

• I went to see a dentist today and I was told I have resigned from medical aid I don't know how because I didn't resign can you explain how that happn and fix it please.this medical aid it's new I applied for it last and it's started working this year
  Member nr:001718456

• What is happening at Gems these days??? Calls cut, no reimbursements, delay tactics ....Sinking ship. NO SERVICE!!!

• Hi I Sent an email to change the Dr cause are recently moved to a new town with no response

• I HAVE SPOKEN TO THE CALL CENTRE THREE TIMES. MY PROBLEM STILL NOT SOLVED.EXPLAINED TO TWO PEOPLE AND EXPLAINED MY PROBLEM TWICE PHONED THIRD TIME AND ASKED TO SPEAK TO SUPERVISOR. WAS REFUSED TO DO SO. HAD TO DO EXPLAIN MY PROBLEM AGAIN AND AFTER HOLDING ON FOR 17 MINUTES HE CAME BACK AND SAID HE SENT E-MAIL TO A SUPERVISOR TO CONTACT ME.GAVE MY CELLNUMBER AS I KNEW I WAS NOT IN LATER THE THE DAY. THEN SOMEBODY PHONED THE PRACTICE AND SAID SHE DID NOT KNOW WHAT MY PROBLEM IS! I AM DESEPRATE TO SOLVE THIS PROBLEM. PRACTICE 0354236.

• WHAT TIME DOES YOUR Constitution House, 124 Adderley Street OPEN PLEASE?

• Hello there I've been trying to apply....I'm working at Naledi clinic you promised to send us somebody to us ....so can you help me apply

• I joined GEMS in August of 2020. Since then I am struggling to get my doctors medicines registered on chronic. She is a combined kidney and liver transplant patient. In fact she should be on PMB. Every time I call I am transferred from pillar to post with no success. I was with Bonitas for over twenty years and never experienced such poor service.

• REFUND

  My mother was a member of GEMS, she then died in 2015. GEMS deducted after she died for more than 10 months from her account (Pensioner), East London London requested me to submit all required docs in Nov 2019 for refunds up today waiting. I visit GEMS office every Fridays since and they lied every Fridays telling me that their National Office is the that is not assisting. In old days GEMS was not like this isandla sethu siyacaca xa sikhona.

  Please assist

• I send a E-mail on the 20 November to upgrade to EMERALD. I received an E-mail from
  enquiries office that I should apply for upgrading before 13 December 2019.
  I resend my E-mail of the 20th November 2019 to enquiries for upgrading to EMERALD but did not receive any reaction from the offices yet.
  My application to upgrade to EMERALD is now outstanding for more that 2months!!!
  Please help me to finalize this matter ASAP.
  MEMBER NR: 01001184