Nelson Mandela Bay Municipality Customer Care Centres Numbers : nelsonmandelabay.gov.za

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• The sewerage water is now running for weeks down the Overbaakens RD in Overbaakens, Port Elizabeth in then run into a storm water drain. The smell is terrible and it is very, very unhealthy. Please attend.

• This has been happening to me too. Ridiculous bills and no response trying to resolve it. Calls are being dropped and email read but not responded to.

  Maybe we, as taxpayers, should refuse to pay any more taxes up and till this government and it's useless employees get their sh@t together. Yet, when increase times comes, they are the first to toy-toy and demand double digit increases.

  NMBM....you are an embarrassment to the rest of us. We have no respect for you. If you were in private sector, you would have been fired by now. Not sure if you feel proud of yourselves....opposed to help the taxpayer, you just take from them. Nothing new in this country though. Corruption and criminal behaviour. That's why we are screwed.

  Tx NMBM!! You rock!!!...or not!!

• Good day NMBM

  I called in this afternoon to inquire about my tenant’s pre-paid electricity meter being blocked.

  I called eight times.

  Six of these calls were dropped before I could get through to an agent.

  Two were answered by the rudest, most unhelpful agents and honestly, I don’t feel that anyone deserves this kind of treatment. People struggle to have their calls answered as it is, the least the agent could do is be helpful.

  We call in for assistance, to have queries resolved, not rudeness… and then to have the call dropped once again.

  Frustration, in this regard is immense and I feel we deserve better.

  VERY POOR SERVICE FROM THE CALL CENTER IF THEY ANSWER BEFORE THEY DROP THE LINE.

• I would like to know how come my electricity is blocked for the 3rd time now because of a water rebate that the municipality has never attended to since July 2022. the first time I submitted the application form, I received an sms confirmation receipt and I should continue paying as per normal until this issue is resolved. My electricity is blocked for the 3rd time time. I have made follow up with email and with my application attached for the past 4 months This is very inconveniencing stressful to my family as well.

• Hi I would like to know how come you charge me 73kl of water because your estimate was wrong now when it come to refund you only want to refund me 18 Rd kl of water where is the other where is the othery 55 Rnd I paid, I need to be refunded what you charged me not at your lowest rates never mind the vat on the account and the sewerage, you guys are robbing the citizens of port Elizabeth,

• I have been trying to sort out my water rebate from a leak since 12 December 2020 and it is now 2022 July and still, they have not sorted out my account, the accounts department said it takes 3 months to sort out but nothing I went down to see them in March at the Walmer branch and they said that the account would be sorted in May, May has come and gone and still nothing. I got a phone call from the Municipality and explain to them why I am still paying the normal rates as per the query number, and still nothing happens. All the necessary documentation has been handed in as per municipality states, including the water leak form the affidavit and pictures but still nothing gets done. What more should I be doing to get the rebate?

• I find the incompetence in the accounts department shocking! EVERY month my account is paid immediately after my income is paid into my account which is the 25th. However, I keep being threatened with suspension of my services because my account is overdue AND I keep having to pay interest because of someone else's error.
  The payment due date varies by almost a week from month to month: anywhere between 23rd and 28th of a month. WHY IS THE DUE DATE SO INCONSISTENT??? HOW CAN I PAY BY 23rd WHEN I ONLY GET PAID ON 25th?
  PLEASE SORT THIS MESS OUT AND REFUND ME THE INTEREST OWING TO ME!!

• I tried calling your Korsten office to no avail, why should there be a telephone number to call but no one answer? Tried several times.

• I have on numerous occassions called your service delivery depatment with no response, could you please assist i have trees which were cut and all thos branches are laying in front of my house nobody came to collect.

• How to request recalculation for water bill

• I would like to receive my rates account by e mail; how to go I go about it. Accounts are not received by post.

  • Hi I would like to know how come you charge me 73kl of water because your estimate was wrong now when it come to refund you only want to refund me 18 Rd kl of water where is the other where is the othery 55 Rnd I paid, I need to be refunded what you charged me not at your lowest rates never mind the vat on the account and the sewerage, you guys are robbing the citizens of port Elizabeth,