Organisation : Cell C (Pty) Ltd
Facility : How to access the Wi-Fi Calling service
Location : Randburg
Website : https://www.cellc.co.za/cellc/wi-fi-calling-personal#/collapse1
Cell C How to access the Wi-Fi Calling service
Wi-Fi Calling Terms and Conditions :
** It is important that you understand and agree to these terms and conditions in order for you to participate in the Wi-Fi Calling service.
Related : Cell C How to Recharge Online : www.southafricain.com/5821.html
** All standard Terms and Conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd applies to the Wi-Fi Calling service and the Wi-Fi Calling bundles.
** All prices and usage rates advertised include VAT, unless otherwise stated.
** Standard RICA rules and processes apply.
Access the Wi-Fi Calling service:
** The Wi-Fi Calling service is only available on Wi-Fi Calling enabled devices, and only to customers on Cell C Post-paid, Hybrid and Prepaid packages.
Before making use of the service, you are required to be provisioned for the Wi-Fi Calling service, as follows:
** You are required to have the applicable Wi-Fi Calling software installed on your Wi-Fi Calling enabled device;
** You are required to have an active Cell C USIM.
** In addition, access to a Wi-Fi network is required for the service to work, as well as the required airtime value or inclusive value.
** You are responsible for ensuring that the applicable Wi-Fi Calling “icon” is displayed on your device, prior to attempting to use the Wi-Fi Calling services. Cell C shall not be held liable for any charges incurred in the event that a call is made or SMS sent when not connected to a Wi-Fi network/hotspot.
Features
** Wi-Fi Calling features are device dependent. Not all features are available on all devices. It is your responsibility to ensure that you are familiar with the particular features on your device for usage of the Wi-Fi Calling service.
** The availability of Wi-Fi Calling, as well as the strength of the Wi-Fi network, is not dependant on the Cell C network. Cell C is not responsible for, and does not guarantee, the availability or quality of the Wi-Fi Calling service.
** In the event of a weak Wi-Fi network signal, the Wi-Fi Calling service may not be available. If a Wi-Fi call is made and the Wi-Fi network is weak or unstable, the call will not automatically change over to a circuit switch network. The Wi-Fi call will be terminated in this instance.
** While making use of the Wi-Fi Calling service, you must be aware that devices using wireless connections may be vulnerable to unauthorized attempts to access any data, personal information and software that may be stored on the device. It is therefore important to ensure the wireless network is secure before attempting to connect to a Wi-Fi network in order to make use of this the WiFi calling service. Cell C shall will not be held liable for any unauthorised access or loss of data, software and/or personal information in this instance.
** Only emergency service calls will revert back to the circuit switch network, where service is available.
** SMS is a feature of the Wi-Fi Calling service. This means that if you are using a Wi-Fi enabled device, and have access to the Wi-Fi Calling service, you may send SMS’s over the Wi-Fi network, if available.
Costs
** Wi-Fi Calling and SMS’s will deplete from your available Cell C tariff plan or your FREE/inclusive airtime value, where applicable.
** In order to make use of the Wi-Fi Calling service, you are required to have the relevant airtime value available.
** If no FREE or inclusive airtime value is available at the time that the Wi-Fi Calling service is used, out of bundle usage will apply.
Wi-Fi Calling Bundles
** In order to make use of the Wi-Fi Calling service, you are required to have the relevant airtime value available. You are encouraged to purchase a Wi-Fi Calling bundle.
** Once a Wi-Fi Calling bundle is purchased, all Wi-Fi calls made and SMS’s sent will automatically deplete from the bundle (during the applicable validity period of the bundle) and not from the available tariff plan. Once the bundle has depleted or expired, Wi-Fi Calling and SMS’s will deplete from your available Cell C tariff plan.
** Wi-Fi Calling bundles are available to Cell C customers on Post-paid, Hybrid and/or Prepaid packages. You can buy either a once-off Wi-Fi Calling bundle or a monthly recurring Wi-Fi Calling bundle.
** The bundles are subject to a Fair Usage Policy.
** Once the bundle is depleted or expired, out of bundle usage will apply if no other FREE or inclusive value is available.
Specifics in respect of the Wi-Fi Calling bundles are set out below:
Validity/Expiry of the Wi-Fi Calling bundles :
** The Wi-Fi Calling bundles are available for thirty days from date of activation.
** You can either purchase a once-off Wi-Fi Calling bundle or a monthly recurring Wi-Fi Calling bundle.
** The Wi-Fi Calling bundles will be pro-rated depending on time of purchase in a particular month.
** There will be no carry-over of any unused value. When the Wi-Fi Calling bundle expires, any unused value will be lost.
International Roaming
** You do not require activation of international roaming on your device in order for you to use the Wi-Fi Calling service while abroad.
** In order to make use of the Wi-Fi Calling service, you need to be in a secured Wi-Fi network/hotspot.
** In order to make use of the Wi-Fi Calling service, you are required to have the relevant airtime value available. You are encouraged to purchase a Wi-Fi Calling bundle or prepaid airtime.
** All Wi-Fi calls made and SMS’s sent will automatically deplete from your Wi-Fi Calling bundle or your available Cell C tariff plan.
** You are responsible to ensure that you are connected to a secured Wi-Fi network while making use of the Wi-Fi Calling services. Should you not be connected to a secure Wi-Fi network, standard international roaming charges will apply.
** You are responsible to ensure that the applicable Wi-Fi Calling “icon” is displayed on your device, before attempting to use the Wi-Fi Calling services abroad. Cell C will not be held liable for any charges incurred in the event that a call is made or SMS sent when not connected to a Wi-Fi network/hotspot.
Exclusions to the Wi-Fi Calling service :
** International roaming, by default, will not be enabled. You will be required to contact Cell C and enable international roaming before to travelling abroad.
** MMS is not a feature of the Wi-Fi Calling service and you will not be able to send MMSs over the Wi-Fi network while using the Wi-Fi Calling service.
** Wi-Fi Calling is a Voice and SMSs only service. When connected to a Wi-Fi network your data will be deducted from your main tariff plan, but from the Wi-Fi network.