Name of the Organization : Red Square
Type of Facility : How to Order Online
Head Office : Port Elizabeth
Website : https://www.redsquare.co.za
Red Square Orders Online
** If you purchase products from us, we request certain personally identifiable information from you on our order form.
Related : Red Square Customer Service Email Address : www.southafricain.com/5008.html
** You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number and expiration date).
** We use this information for billing purposes, to fill your orders and to provide order updates. If we have trouble processing an order, we will use this information to contact you.
Procedures for Ordering
Placing an order :
** Once you have selected the product/s you wish to buy and submitted your online order, you will be shown an order summary page and given the opportunity to review the ordered items and correct any mistakes, before proceeding.
** By clicking on the “Place order” button you will have confirmed your online order which constitutes an offer to purchase the product subject to these Terms and Conditions.
Confirming an Order :
** Once we have received your online order, we will formally confirm or notify you of our acceptance of the order via email.
** However, technical or other problems may delay or prevent such confirmations.
** Please Do Not send an additional order if you do not receive confirmation from us as this may lead to a duplicate transaction.
** Should you not have received your order within 5 business days, please contact us on 0860 777 289 or send an email to redsquareinfo AT edcon.co.za.
Cancellation of an Order
** You cannot currently cancel an order once you have clicked the “Place order” button and payment is processed. However, you are entitled to return the product subject to the terms and conditions of the Refund and Exchange policy. Click here to view.
** Red Square reserves the right to refuse to accept or process payment on any order, and may cancel any order if we reasonably suspect that fraud is being perpetrated on your account.
** However, we accept no liability which may arise as a result of our refusal to process any order.
Refund & Exchange Policy
** Refunds (to the purchaser’s Edcon account credit card) or exchanges of items ordered online may be done at any of our Red Square or Edgars stores.
** View our store locator to find your nearest store.
** Items will be exchanged for a gift card, credited with the full purchase price of the items purchased in cases where the original card used for purchase cannot be produced at the time of refund.
We will refund or exchange cosmetics and fragrances purchased online, provided that :
1. there is valid proof of purchase, i.e. packing slip, invoice or gift receipt;
2. the ThankU card or credit card used to purchase online is presented at the store when you return the item’s
3. it is within 30 days of purchase;
4. it is in its original packaging or condition, i.e. :
** the security seal or shrink wrap is intact (if applicable)
** it is unopened and unused, and the price ticket is attached
5. In the interest of hygiene standards, cosmetic accessories and personal care products will not be refunded or exchanged.
6. If you are returning with a gift receipt, you will receive a gift card to the full value of the online purchase. There will be no refunds of any delivery fees incurred.