Company : MRP
Head Office : Morningside
Industry : Online Shopping
Service/Product : Ladies, Mens & Kids Clothing
Website : https://www.mrp.com/home
MRP Customer Care Number
Call Us : 0800 212 535
Related : Zasttra Customer Contact Number : www.southafricain.com/3551.html
Mailing Address
65 Masabalala Yengwa Avenue
Upper Level, North Concourse
Durban Station Complex
Morningside
4001
South Africa
FAQ
Deliveries & Returns :
How long does it take for me to get my order?
Your order will take between 1-3 working days (i.e. excluding week-ends and public holidays) to get to you.
You can track your order online under my account and we will also notify you via email when your order has been received, when your order has been shipped and again when your order has reached the Store you have selected, or when it has been delivered to your chosen address.
We will also email you to remind you to collect your order if you have not collected it after 7 days, and again after 14 days (only for Courier delivery options).
How will my order get delivered to me?
You can choose between three delivery options :
** We can deliver to your nearest MRP store. If you select this option you will need to select the specific store from a list that we will show you when you are processing your online order.
** We can also deliver to your nearest Post Office. In such cases, you will need to collect your order from a Post Office counter, and the Post Office will notify you via a posted PostCard when your order has arrived.
** We can also deliver to your home or work. There are certain areas in South Africa where the Courier Services cannot deliver, and in such cases you will need to select either the store pick-up or the Post Office option (we will let you know if a courier is unable to deliver in your area).
Where is my order?
** To track your order, visit mrp.com and select “track my order” at the bottom of the page. Enter your order number and we’ll tell you the status of your order!
** You can also track the status of your order by logging into your account and clicking on “My Orders”. Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been shipped to you and if it has arrived at the store of your choice.
** You will be able to track whether the order has been delivered to the address that you have chosen. We will also send you emails to let you know how your order is progressing. You can also contact us if you would like help with tracking your order.
Where do you deliver to?
We deliver anywhere in South Africa – to your chosen physical address, or to your nearest MRP store. We also deliver anywhere in the world! Simply select your country and then begin shopping!
Do you deliver outside the borders of South Africa?
Yes, we now deliver internationally. Select your country in the header menu or to change your country you can click here. You can always change it back if you get it wrong.
When can I cancel or return my order?
Once you have checked-out with your order online, you can cancel your order at any point up to the Status of “Processed”. After that point, you will have to follow the normal Returns process.