Organisation : Barestep
Service Name : Contact Email ID & Phone Number
Headquarters : Larnaca, Cyprus
Industry : Shoe
Service/ Product : Men’s, Women’s and Kid’s Barefoot Shoes
Website : https://barestep.co.za/pages/support
Barestep Contact Email & Phone Number
A barefoot shoe is a type of minimalist footwear that is designed to mimic the feeling of walking or running barefoot while still providing some protection and support for the feet. Barefoot shoes typically have thin, flexible soles that allow for natural foot movement and sensory feedback, as well as a wide toe box to allow for proper toe splay. They are often lightweight and breathable, and are designed to encourage good posture and gait mechanics. Pop a mail to hello [AT] barestep.co.za and we’ll get back to you within 24 hours.
Related / Similar Facility : Barestep South Africa Order Tracking
Email: hello [AT] barestep.co.za
Phone: +357 95 738953
Support: Monday to Friday 9:00 am – 6:00 pm
Address: Second Ltd, Spyrou Kyprianou 16,
H&S Centre, Flat/Office 21, 6058 Larnaca, Cyprus
Barestep Returns & Exchanges
Before submitting your return, it is essential that you follow the correct steps and guidelines so that we can determine your shoe is eligble and in pristine condition.
Returns Eligibility:
At Barestep, we value customer satisfaction and strive to provide a hassle-free returns and exchange process. To ensure a smooth experience for all our customers, we have outlined the eligibility criteria for returns and exchanges. Please carefully review the following guidelines before proceeding with a return or exchange:
Exchanges:
Customers who wish to exchange an order can do so within 30 days after receiving the goods. We understand that preferences may change, and sometimes a different size, color, or variant is desired. Therefore, we offer this window of 30 days for customers to initiate an exchange request.
Time Limit:
Once the 30-day period has expired from the date of receipt of the goods, we regret to inform you that we will no longer be able to process exchanges. It is important to initiate the exchange request within this time frame to be eligible for the exchange process.
Returns:
Customers who wish to return an order and request a refund can do so within 14 days of receipt of the goods. We understand that circumstances may arise where returning the product becomes necessary, and we are here to assist you through the process.
Time Limit:
To be eligible for a refund, it is essential to initiate the return request within 14 days of receiving the goods. After this period, we may not be able to process the return and refund.
Charges:
While we aim to accommodate all returns, additional charges may apply in certain cases. These charges are implemented to cover restocking and handling costs associated with processing the return. Customers will be notified of any applicable charges before proceeding with the return request. Section 17 of the CPA affords the consumer a right to cancel a reservation, booking or order for goods (other than special goods) and a reasonable cancellation fee may be imposed by the supplier.
Product Condition:
To qualify for an exchange or return, the product must meet specific conditions:
a) The product must be unused, undamaged, and in its original packaging.
b) All tags, labels, and accessories received with the product must be intact and included in the return.
c) The product must not be listed under the non-returnable or final sale items category, as specified in our store’s product listings.
Initiation of Requests:
Customers seeking to initiate an exchange or return request must follow the designated process as specified on the Barestep website. The customer must provide necessary order details, product information, and reasons for the request.
Inspection and Approval:
All returned products will undergo a thorough inspection to determine their eligibility for an exchange or refund. If the returned product meets the conditions outlined in this policy, we will process the request accordingly.
Damages and Issues:
Upon receipt of your order, please inspect the item(s) and contact us immediately if you find any defects, damages, or if you received the wrong item. We will promptly assess the issue and take appropriate steps to rectify the situation.
Barestep Sizing & Fit
Do your shoes run true to size?
Yes, our Barestep shoes run true to size. We recommend choosing the size you normally wear for the best fit.
I’m between sizes. Should I size up or size down?
We recommend sizing down if you are between sizes for the best fit. Our shoes are designed to fit snugly for optimal performance.
Are SA sizes and UK sizes the same?
Yes, SA sizes and UK sizes are the same. So if you normally wear a UK size 7, you should choose a SA size 7 as well.
How do I measure my foot to determine the correct size?
** Place a piece of paper on a flat surface, such as a floor or table.
** Stand on the paper with your heel against a wall or other vertical surface.
** Make sure your foot is flat on the paper and your weight is evenly distributed.
** Use a pen or pencil to mark the longest part of your foot on the paper.
** Measure the distance between the heel and the longest part of your foot with a ruler or measuring tape.
** Compare the measurement to our size chart to determine the best size for you. Remember, our shoes run true to size so choose the size you normally wear. If you are between sizes, size down for the best fit.
Do you offer half sizes?
No, we do not offer half sizes. However, if you are between sizes, we recommend sizing down for the best fit.