Organisation : DirectAxis
Service Name : Customer Care
Headquarters : Diep River, Cape Town
Industry : Finance
Service/ Product : Loan Services
Website : https://www.directaxis.co.za/about/customer-care
DirectAxis Customer Care
At DirectAxis we are committed to using our specialist skills and expertise to give our customers the power to achieve their personal and family goals; whether they are planning a home renovation to improve their lifestyle, financing a child’s education or anything else. Should you require any further assistance, feel free to contact us directly.
Related / Similar Contact : Pedros Chicken Newlands East Customer Care
Call Centre : 086 102 0304
Telephone: 021 764 3404
Email: customerservice [AT] directaxis.co.za
Facebook: DirectAxisSA
Twitter: [AT] DirectAxis
DirectAxis Head Office
Direct Axis Campus
108 De Waal Road
Diep River, 7800
DirectAxis Complaints or Queries
At DirectAxis we are committed to using our specialist skills and expertise to deliver exceptional customer service and give you, our customer, the power to achieve your personal and family goals. We value your feedback and commit to managing the resolution of any complaints in an equitable, fair and reasonable manner. We will always aim for the immediate resolution of non-complex complaints at first contact.
If you feel we have not lived up to our own high standards and would like to make a complaint, please contact us:
DirectAxis:
Complaints (Mon to Fri 07h00 – 16h00): 021 764 3152
Email: complaints [AT] directaxis.co.za
Sanlam Personal Loans:
Complaints (Mon to Fri 07h00 – 16h00): 021 764 3011
Email: complaints [AT] sanlamloans.co.za
Our Customer Complaints Policy:
To enable us to assist you efficiently, please provide your contact number, account/policy number and the nature of the complaint or query.
The Process:
When you contact us we will:
** Log and acknowledge receipt of your correspondence immediately
** Record your complaint and provide you with a reference number
** Investigate the complaint and ensure it is resolved as soon as reasonably possible and in line with relevant regulations
** Keep you updated on our progress should the complaint resolution take longer than reasonably expected
** Provide you with a full response of the resolution
If you are still not satisfied please contact the relevant External Dispute Resolution body:
Short-term Insurance:
Responsible for the handling of the disputes arising from personal lines short-term insurance policies and commercial insurance policies for small business
Telephone: 011 726 8900
Fax: 011 726 5501
Share Call: 086 072 6890
Email: info [AT] osti.co.za
Website: www.osti.co.za
Physical Address: First Floor, Block A, 1 Sturdee Avenue, Rosebank
Postal Address: P.O . Box 32334, Braamfontein, 2017
Long-Term Insurance:
Responsible for the handling of disputes arising from long-term insurance policies
Telephone: 021 657 5000
Fax: 021 674 0951
Share Call: 086 072 6890
Email: info [AT] ombud.co.za
Website: www.ombud.co.za
Physical Address: Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town
Postal Address: Private Bag X45, Claremont,7735
FAIS Ombud:
Responsible for disputes between financial services providers and their clients. Customers must first contact the Bank before referring a complaint to the FAIS Ombud. A prescribed process must be followed, details of which are on the FIAS Ombud website.
Telephone: 012 470 9080
Fax: 012 348 3447
Email: info [AT] faisombud.co.za
Website: www.faisombud.co.za
Physical Address: Eastwood Office Park, Boabab House, Cnr. Lynnwood Road & Jacobson Drive, Lynnwood Ridge, Pretoria
Postal Address: P.O. Box 41, Menlyn Park, 0063
The National Credit Regulator:
Responsible for complaints relating to credit agreements.
Telephone: 0860 627 627
Fax: 011 554 2600
Email: complaints [AT] ncr.org.za
Website: www.ncr.org.za
Physical Address: 127 – 15th Road, Randjespark, Midrand
Postal Address: P.O. Box 209, Halfway House,1685
National Consumer Commission:
Responsible for complaints relating to contraventions of the Consumer Protection Act, 68 of 2008.
Telephone: 012 940 4450
Fax: 0861 515 259
Email: complaints [AT] thencc.org.za
Website: www.thencc.org.za
Physical Address: Berkley Office Park, 08 Bauhinia Street, Highveld Techno Park, Centurion
Postal Address: P.O. Box 30251, Sunnyside, 0132
Ombudsman For Banking Service Contact Details:
Responsible for any complaints between banks and their clients.
Telephone: 011 712 1800
Fax: 011 483 3212
Share Call: 0860 800 900
Email: info [AT] obssa.co.za
Website: www.obssa.co.za
Physical Address: The Ombudsman for Banking Services,110 Oxford Road, Rosebank, Johannesburg, 2196
Postal Address: PO Box 87056 Houghton, Johannesburg 2041
Information Regulator (IR):
Responsible for complaints relating to contraventions of the Protection of Personal Information Act (POPIA)
Telephone: 010 023 5200
Email: POPIAcomplaints [AT] inforegulator.org.za
Website: www.inforegulator.org.za
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017