Organisation : The Mattress Warehouse
Service Name : Customer Care Number
Headquarters : Mbombela (Nelspruit), South Africa
Industry : Online Shopping
Service/ Product : Beds, Furniture and Mattresses
Website : https://www.themattresswarehouse.co.za/contact-us/customer-care/
The Mattress Warehouse Customer Care Number
Contact Numbers : 081 345 5137
Email : care@themattresswarehouse.co.za
Address : 22 Rapid Street, Riverside Park, Nelspruit, 1200, South Africa
Operating Hours:
Monday – Friday : 07:30 – 17:30
Saturday : Closed
Sunday : Closed
The Mattress Warehouse Stores Location
Montana:
012 023 2269 (Main)
072 827 9210 (Online Support)
Montana Value Centre, 1141 Tecomaria St, Montana, Pretoria, 0159
George:
044 285 0140
072 449 2643 (Online Support)
The Mattress Warehouse George, c/o Hope and, Trein St, George, 6529
Bloemfontein:
051 228 0063 (Main)
072 814 4004 (Online Support)
The Mattress Warehouse Bloemfontein , Eight Mile Business park, 98 Exton Road, Noordhoek, Bloemfontein, 9301
The Mattress Warehouse Delivery Policy
Lead Times:
Our deliveries are done from Monday to Friday during our business hours. If you require a special delivery time please contact us at 011 730 8200 and we will try our very best to accommodate you.
Fast Shipping:
** Fast shipping is only available within main city hub areas.
** Deliveries in main city hubs are done within 1-2 working days if the product is in stock.
** Free Shipping is available in the following main metro areas:
** Gauteng, Cape Town, Port Elizabeth, George, Durban, Bloemfontein, Nelspruit, Polokwane.
** Only the first delivery is free of charge. If we confirm a delivery with you and you are unable to accept the delivery on the agreed time, then the second delivery will include a delivery charge. We will always give you a call before delivering.
** Please give us a call to confirm if a product is in stock if your delivery is urgent. If you are not within the main city hub please contact us for a delivery date and time.
** Delivery costs will apply to Comfort Trial exchanges.
The Mattress Warehouse 100 Day Comfort Trial
Take advantage of our 100 Day Comfort Trial, if you don’t love your new bed, we’ll gladly exchange it. Buying a new bed is not something you do every day and given the long-term investment it is; we would like to make this process as easy as possible for you.
How Does It Work?
We know that even after you have taken much time in your selection, sometimes you require a different level of comfort. All we ask of you is that you give your new bed enough time to get used to it. Most people need a couple of weeks for their bodies to make the transition between the old and new mattress. By taking your time testing your new bed, you can be sure you’re making the right decision.
Conditions for the 100 Day Comfort Trial:
** Mattresses must be tried for at least 30 nights before an exchange takes place.
** We ask that you invest in a waterproof mattress protector purchased through us, if you don’t we will NOT exchange your mattress.
** You can exchange your bed for another of equal or higher value.
** A difference in lower-priced models is non-refundable.
** If you make use of the 100 Day Trial, you are responsible for the delivery costs
** Products used in the 100 Day Comfort trial cannot be refunded, only replaced with an alternative product.
** Limit of one trial per person.
** Not valid on warranty exchanges, foundations/box springs, custom size or handmade mattresses
** A processing fee of R1000 applies to usage of the comfort trial
** Unused, sealed products qualify for a full refund under the refunds policy.
The Mattress Warehouse Cancellation Policy
When shopping with The Mattress Warehouse, we would like to ensure your comfort and your peace of mind, and so we have included a Cancellation Policy in our Terms and Conditions. Any unused, still packed item, packed in its original packaging, which was purchased from The Mattress Warehouse can be returned within 14 days of the purchase regardless of the reason for it being returned.
The Mattress Warehouse Refunds Policy
Should you not be 100% satisfied with any product purchased at The Mattress Warehouse we will refund you in full. Refunds will only be considered under the following conditions and such requests will be handled in the following way:
1. The product to be returned must be returned in their original packaging and they must be unused.
2. The product must be in their original condition.
3. Any custom made products cannot be returned.
4. Products with a custom design, fabric or colour choice cannot be returned.
5. Transportation costs of returned products, when they need to be collected by The Mattress Warehouse, will be covered by the client and such costs will be covered by part of the refund.
6. Any transportation costs that are more than the amount the client originally paid for will also be deducted from the refund.
7. Products used in the 100 Day comfort trial do not qualify for a refund.
Note:
The refund will be issued within 30 days of the product being returned, and if the product being returned meets the above requirements.