Company Name : SA Airports
Industry : airport shopping
Products/Service : footwear, apparel, homeware, beauty products,etc
Head Office : Johannesburg
Website : https://www.saairports.com/or-tambo-international-airport/duty-free-customercare
SA Airports Customer Contact Number
Big Five Duty Free stores :
Tel : +27 11 390 2670
Fax : +27 11 390 1992
Email : customercare AT bigfivedutyfree.co.za
Related / Similar Service :
South African Express Customer Care Contact Number
Contact Address
Physical Address :
3rd Floor, West Wing Offices
O.R. Tambo International Airport
1627 South Africa
Postal Address :
PO Box 1135
O.R. Tambo International Airport
1627 South Africa
Duty Free Online Shopping Product Collection Point : O.R. Tambo International Airport Departures ONLY
The Diamond Works Institute :
Primary Contact person : Bruce James
Primary Tel : +27 10 590 7031 or +27 11 390 3177
Primary Email : dwort AT tjd.co.za
Secondary Contact person : Aimee Lentz
Secondary Tel : +27 21 425 1970
Secondary Email : alentz AT tjd.co.za
Duty Free Online Shopping Product Collection Point : O.R. Tambo International Airport Departures ONLY
FAQ
May anyone buy from Duty Free online?
Only passengers with a valid Flight Ticket and Passport may order and purchase from Duty Free. A valid Boarding Pass, Passport and your Order Confirmation must be presented when collecting your purchases from the International Departing Airport. Please ensure that you collect your products from the main Big Five Duty Free collection point at least 1 hour before your flight. Please note: NO delivery options are available.
Where do I collect my purchased items?
Please ensure that you collect your products from the main Big Five Duty Free store at least 1 hour before your flight. Please note: NO delivery options are available.
The O.R. Tambo International Big Five Duty Free shop is located between Departure Gates no.4 and no.5. The collection point will be clearly indicated on your Confirmation Order and in-store.
Will you deliver my ordered items to my shipping address?
All products ordered via .saairports.com can ONLY be collected at the pre-selected SA International Departing Airport if you have a valid boarding pass and passport. No deliveries and no exceptions will be made according to South African Legislation. Please ensure that you cancel your order for a refund if you have missed or cancelled your flight.
What is the Return Policy for products purchased from Big Five Duty Free?
Goods are not refundable or exchangeable due to customs excise regulations.