Organisation : ZANDO
Facility Name : Track Order Status Online
Country : South Africa
Website : https://www.zando.co.za/sp-place-track-order/
How To Track ZANDO Order Status?
Want to know the status of your order?
Related / Similar Facility : McDelivery Order Status Tracking
Steps:
1.Log into your account and go to ‘My Account’ and ‘My Orders’
2. Click on ‘SEE DETAILS’ next to the item/order you want an update on
3. Click the ‘Track Item’ button to view the status updates of your order
Track Order Here : https://www.zando.co.za/customer/account/login/?return=https%3A%2F%2Fwww.zando.co.za%2Fcustomer%2Forder%2Findex%2F
FAQ On ZANDO
Frequently Asked Questions FAQ On ZANDO
How do I return my purchase?
Instead of having to fill in a boring paper based returns form, you can now log into Zando.co.za and complete the returns form online. Please see our returns policy for complete instructions on how to return your purchased item. Please note that returns can only be made within 14 days of the order being delivered.
Just follow the steps below to return an item/ items:
** Log into your profile
** Click the My Orders button (If this is an old order, starting with the #200, please contact customer service directly)
** Select the order you want to return
** Select the item/ items you want to return
** Motivate your reason for returning the item/ items
** Add a collection address
** Select a refund method
** Click the Create Return button
What if the item I bought is defective?
Zando ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective then please contact our friendly Customer Loyalty team on 021 518 0023 or email us at service@zando.co.za.
What are my delivery options?
Our Standard Delivery times are within 3 working days for main city centres and within 5 working days for outlying areas.
Standard Delivery – All orders above R400 are free. A small fee of R60 applies if your cart total is below R400, which is applicable to all areas within South Africa.
All other Delivery Fees below are in addition to Standard Delivery fees above:
Zando Marketplace – The shipping of Zando Marketplace items may take a few days longer to ship as they are sourced from the seller upon order. The product is then sent to Zando for Quality Control and then shipped to you. Zando Marketplace orders will be delivered within 5-7 working days.
How long does it take for delivery?
Our Standard Delivery times are within 3 working days for main city centres and within 5 working days for outlying areas. Our speedy drivers will deliver your order during office hours, Monday to Friday, 8am to 5pm. Zando wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.
You can expect delivery:
Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days and Regional areas within 5 working days. Delivery of Zando Marketplace orders will be delivered within 5-7 working days. Delivery of Zando Global product/s may take between 15- 20 working days.
This timeline will be displayed on the relevant Product page. Zando cannot be held responsible for delayed deliveries caused by any problems which may arise due to the import of goods. This includes, but is not limited to, supplier delays, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections or freight delays
Can my parcel be delivered to an office address?
Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.
My items haven’t arrived yet. What can I do?
Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as promised. If you have not received it then contact our fabulous Customer Loyalty and they will help you to locate your order.
You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service. Remember, you will receive an email from us to tell you that your order is on its way, and receive a tracking number so you can follow its progress.
What is your Delivery Policy?
Our delivery policy can be viewed by clicking here.
What if I am not at home at the time of delivery?
All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please give our helpful Customer Loyalty team a call, and they will get in contact with our courier partners to try and help you out. Helpful hint: as soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door.
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier.
ZANDO Customer Service
Feel free to reach out to our friendly Customer Loyalty team via our Live Chat or call us on 0215180023.
Monday – Friday: 8:00am – 5pm; Saturday 8am-1pm; Closed on Sundays and Public Holidays