Organisation : Superdry
Service Name : Customer Care Number and Stores Location
Headquarters : Cape Town
Industry : Online Shopping
Service/ Product : Men and Women Wear
Website : https://www.superdry.co.za/contact-us/
Superdry Customer Care
Please note that our customer care team are only able to provide assistance for queries related to the Online Store and your online shopping experience. We are not able to answer questions concerning retail stores.
Related / Similar Contact : Hamleys South Africa Contact & Stores Location
Email : service@superdry.co.za
Call : 0873572017
Dedicated website helpline: 0873572017
Mon – Friday 8am till 5pm.
Saturdays 8am – 1pm.
Closed Sundays and Public Holidays
Superdry Stores Location
Superdry V & A Waterfront:
City: Cape town
Zip: 8001
State: Western Cape
Address: Shop 231/232 V&A Waterfront, Breakwater Blvd Cape Town, 8001
021-003-9588
waterfront@superdrysa.co.za
Superdry Canal Walk:
City: Cape Town
Zip: 7741
State: Western Cape
Address: Shop 168 Century Boulevard, Century City, Cape Town, 7741
087-350-2919
canalwalk@superdrysa.co.za
Superdry Ballito:
City: Ballito
Zip: 4399
State: KwaZulu-Natal
Address: Shop 654 Lenora Drive, Dolphin Coast, Ballito, 4399
032-586 0391
ballito@superdrysa.co.za
Superdry Gateway:
City: Umhlanga
Zip: 4319
State: KwaZulu-Natal
Address: Shop F045B No 1 Palm Blvd, Umhlanga, 4319
031-566 2916
gateway@superdrysa.co.za
Superdry Eastgate:
City: Bedfordview
Zip: 2103
State: Gautengl
Address: Shop U30 43 Bradford Road, Bedfordview, 2103
011-615 4689
eastgate@superdrysa.co.za
Superdry Fourways:
City: Johannesburg
Zip: 2055
State: Gauteng
Address: Shop F96 Cnr William Nicol Dr & Fourways Blvd, Fourways, Johannesburg, 20553
010-003 3537
Fourways@superdrysa.co.za
Superdry Hydepark:
City: Johannesburg
Zip: 2196
State: Gauteng
Address: Shop MM 11/12 Cnr Smuts Ave and William Nicol drive, Hyde Park, Jhb, 2196
011-327 6073
hydepark@superdrysa.co.zaa
Superdry Mall of Africa:
City: Midrand
Zip: 1686
State: Gauteng
Address: Shop U2145 Magwa Crescent, Waterfall City, Midrand, 1686
010-003 2372
mallofafrica@superdrysa.co.za
Superdry Menlyn:
City: Pretoria
Zip: 0063
State: Gauteng
Address: Shop UF31-32 Cnr Atterbury Rd & Lois Ave, Menlyn Park, Pretoria, 00636
012-348 1670
menlyn@superdrysa.co.za
Superdry Nicolway:
City: Sandton
Zip: 2191
State: Gauteng
Address: Shop U41 Cnr William Nicol & Wedgewood link, Bryanston, Sandton, 2191
087-352 7137
Nicolway@superdrysa.co.za
Superdry Sandton City:
City: Sandton
Zip: 2196
State: Gauteng
Address: Shop U323 Unit U61a, Sandton City, 83 Rivonia Rd, Sandhurst, Sandton, 2196
011-784 0496
sandton@superdrysa.co.za
Superdry Returns Policy
All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our “Terms and Conditions” which can be accessed and is also available elsewhere on this Site.
Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below.
The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below.
We are happy to accept your return or exchange, provided that:
** In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us.
** A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Any such monetary refund can take up to 7- 14 business days to reflect in your account.
** Original Proof of Purchase must be presented for a Return or Exchange.
** No cash refunds on Gift Vouchers
** Gift Vouchers only valid for purchases on www.superdry.co.za
** No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color.
** If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay.
** All Products (irrespective of the restrictions set out below under the heading “Non Returns”), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order.
** Please note that we cannot accommodate in store exchanges, refunds and returns. We are working on a solution for this.
Process for Refunds:
Refunds will be presented in the original method of tender, provided that:
** All criteria under the Returns and Exchanges are met.
** Refund will only be processed on the card used for the transaction.
** In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. No cash refunds on Gift Vouchers.
** For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank).