Organisation : New Balance
Service Name : Customer Care & Store Locations
Headquarters : Johannesburg
Industry : Online Shopping
Service/ Product : Shoes, Clothing, Accessories
Website : https://www.newbalance.co.za/
New Balance Customer Care
Email customercare@newbalance.co.za
Call 0800 172 999
Related / Similar Facility : New Balance Order Status Tracking
Operating Hours:
Monday to Friday
9 AM – 5 PM (SAST)
Online Chat:
Get help and support or provide feedback, In Monday – Friday business hour, you can use the instant messenger at the right bottom corner to reach out CS team. We will respond to you as soon as possible.
New Balance Stores
The difference is in the fit. Each of our stores have staff with professional experience to find your perfect fit. Our stores carry everything from footwear in a wide range of sizes and widths, to a versatile offering of apparel and accessories.
Whether it’s walking, running, or simply looking good, our wide selection can help you reach your goals. Our unique expertise combined with our vast selection of products make the New Balance store your ideal destination for making excellent happen.
Experience Stores:
Canal Walk:
Shop 668 – Upper Level, Canal Walk Shopping Centre, Century City
Tel: 021 552 8599
Opening Hours:
Monday – Sunday: 9am to 9pm
Table Bay:
Shop no G248, Table Bay Mall, Cnr R27 and Berkshire Boulevard, Blouberg
Tel: 021 276 3292
Opening Hours:
Monday – Saturday: 9am to 7pm
Gateway:
Shop G175, Gateway Theatre of Shopping, 1 Palm Boulevard, Umhlanga Rocks, Durban, 4051
Tel: 031 584 7433
Opening Hours:
Monday – Thursday: 9am-7pm
Friday and Saturday: 9am-9pm
Sunday: 9am to 6pm
Public Holidays: 9am to 7pm
Mall of Africa:
Shop 2223, Mall of Africa, Cnr Magwa Crescent and Karkloof Crescent, Jukskei view, Waterfall City.
Tel: 011 517 2407
Opening Hours:
Monday – Saturday: 9am to 8pm
Sunday and Public Holidays: 10am to 8pm
Factory Outlets:
Access Park:
Unit G9, Access Park, 81 Chichester Road, Kenilworth
Tel: 021 671 9140
Opening Hours:
Monday – Friday: 9am to 5pm
Saturday: 9am to 3pm
Sunday: 10am to 2pm
Kuilsriver:
Unit A16 Access Park, 1 van Riebeek Road, Kuils River
Tel: 021 903 5128
Opening Hours:
Monday – Friday: 9am to 5pm
Saturday: 9am to 3pm
Sunday: 9am to 2pm
Woodmead:
Shop 16, Woodmead Value Mart, 535 Waterval Street, Sandton
Tel: 011 802 6455
Opening Hours:
Monday – Friday: 9am to 5pm
Saturday: 9am to 4pm
Sunday and Public holidays: 9am to 2pm
Eastpoint:
Shop L101 and L102, East Point Shopping Centre, Cnr Rietfontein & North Rand Roads
Tel: 011 823 2632
Opening Hours:
Monday – Friday: 9am to 6pm
Saturday: 9am to 5pm
Sunday and Public Holidays: 9am to 4pm
Atterbury :
Atterbury Value Mart, Shop Number 2.02, Atterbury Road, Faerie Glen, Pretoria
Tel: 012 991 0200
Opening Hours:
Monday – Friday: 9am to 6pm
Monday – Friday: 9am to 6pm
Sunday and Public holidays: 9am to 2pm
Fairland:
Shop 58 Fairland Walk Shopping Centre,Cnr Beyers Naude Drive and Wilson Street, Fairland
Tel: 011 918 6227
Opening Hours:
Monday – Friday: 9am to 17:30pm
Saturday: 9am to 4pm
Sunday and Public Holidays: 9am to 1pm
Springfield:
Shop 30, Springfield Value Centre, 45 Electron Road, Springfield, Durban, 4091
Tel: 087 291 2775
Opening Hours:
Monday – Friday: 9am to 5pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
FAQ On New Balance
Frequently Asked Questions FAQ On New Balance
Incorrect Order:
1. We do our best to make sure that the product you ordered meets your expectations. From time to time the incorrect product can be shipped to the incorrect customer.
2. Please log a return on the New Balance Returns page with the reason “Incorrect order received”. Unfortunately, we are not able to exchange your item for the correct one. If your full order is incorrect, we will issue a full refund including delivery charge if applicable.
3. We will issue a refund when the incorrect item has been received at our warehouse. See refunds procedure for more information.
Refunds:
1. Once your parcel has been collected from your door, it will take between 3-5 working days for the parcel to arrive at our warehouse.
2. Once your return has been received in the warehouse, it will be inspected and booked back into stock which may take up to an additional 2 working days.
3. Once booked back into stock it takes an additional 3 working days for the payment to be processed.
4. Once paid, your refund will take 3 to 10 working days to reflect in your bank account, depending on your banking institution. Please note that the funds can reflect on the date of purchase.
5. Please ensure you check the correct bank statement before assuming non-payment, as it is a common customer query when refund reflects at date of purchase and customers are not aware.
Cancellations:
1. If your order has been cancelled upon checkout but payment has gone through to New Balance, please send an email with your proof of payment to customercare@newbalance.co.za and request cancellation. In instances where, payment has gone through, but the order has not been confirmed, a refund will be processed.
2. Please note that if you wish to cancel your order after an order has been confirmed, please follow the returns process.