Organisation : Rugged SA (PTY) Ltd
Service Name : Contact Number
Headquarters : Roodepoort
Industry : Online Shopping
Service/ Product : Smart Phones, Tablets, Scanners, Printers
Website : https://ruggedsa.co.za/contact/
Rugged SA Contact Number
Tel: 010 020 5540
Whatsapp number: 078 829 5126
Related / Similar Facility : Rugged SA Order Tracking
Email:
sales@ruggedsa.co.za
support@ruggedsa.co.za
Rugged SA Address
Shop 1 Constantia Retail Park Vlakhaas Ave, Weltevredenpark, Roodepoort, 1709
Business Hours:
Monday – Thursday: 08:00 – 16:30
Friday: 08:00 – 16:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed
Rugged SA Warranty & Returns
1. This article is about the warranty on products you buy from Rugged SA.
All goods dispatched from Rugged SA are checked for quality, including checks on the appearance of the goods, the function of the hardware and software, the packaging, and the inclusion of applicable accessories and power adapters.
Rugged SA undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.
If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints via Social Networks. Usually, there is a way for us to resolve your issue quickly and to ensure you’re satisfied!
2. What Does Rugged SA’s Warranty Imply?
** All products bought from Rugged SA come with a standard 1-year manufacturer warranty unless specified otherwise on the product page;
** As a wholesaler, Rugged SA can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words, if the product is broken you can contact us to send it back for a repair.
** All batteries in any device come with a standard 6-month manufacturer warranty
** All watches come within a 6-month manufacturing warranty – we do not repair any watches
** All accessories come with a 3 month manufacturing warranty – we do not repair any accessories.
** Replacement units will carry initial warranty and no extended warranty/ from initial purchase date
3. 14-Day Product Replacement/Refund Policy:
Rugged SA provides a 14-day replacement/refund under the following circumstances:
** The product received is not the product that was ordered*;
** The product is faulty;
** The product is unwanted;
** The product complies with both points 6 and 7 of the Rugged SA Warranty Policy.
** The 14-Day replacement warranty is valid for 14 days starting on the date of purchase as indicated on the order invoice.
Please note:
If you return a defective/unwanted product to us, you must ensure that the product is returned in mint condition and in the original packaging. If you fail to return all of the accessories and parts that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
4. When Does The 12-Month Warranty Start?
The warranty period begins from the date of purchase as specified on the order invoice. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
5. Who Pays for What?
Wrong product received within the 14-Day Policy:
** Rugged SA is responsible for all costs to arrange for the product to be collected and replaced with the correct product.
** This only applies to addresses within South African borders.
Faulty product within the 14-Day Policy:
** Rugged SA is responsible for all costs to arrange the product to be collected.
** This only applies to addresses within South African borders.
Unwanted product within the 14-Day Policy:
** Client/Buyer is responsible for all costs to arrange for the product to be returned to Rugged SA’s physical address.
** Should it be found that the goods are not in their original packaging and condition, or that the product is damaged in any way Rugged SA has the option to impose a minimum of 10%(ten percent) handling charge
Repairing a device outside the 14 Day Policy but still within its 1 Year Warranty – faults not physically damage related:
The client/Buyer is responsible for all costs to arrange for the product to be returned to Rugged SA’s physical address, once the repair is done – then Rugged SA will return the repaired device to the Client/Buyer free of charge.