Organisation : Pick n Pay
Facility Name : Click n Collect
Country : South Africa
Website : https://www.pnp.co.za/pnpstorefront/pnp/en/clickncollect
What is Pick n Pay Click n Collect?
Click n Collect is a service that enables you to place an order online and then collect it from a participating Pick n Pay store at a time that suits you. It’s ideal for you if you plan to visit a store but want to save time, or if you’d rather collect your order than wait for delivery.
Related / Similar Facility : Pick n Pay PnP Mobile
How Click n Collect Works?
1. Fill your trolley online at www.pnp.co.za
2. Choose “Click n Collect” as your delivery option
3. Select the store you’d like to collect from
Your groceries will be packed, stored at the perfect temperature, and ready for collection. No trolleys, no hassles, no queues!
FAQ On Pick n Pay Click n Collect
Frequently Asked Questions FAQ On Pick n Pay Click n Collect
Which stores offer a Click n Collect service?
Click n Collect is available at selected Pick n Pay stores. To find out which stores offer Click n Collect, select Click n Collect as your delivery option, then choose your province to view a list of Click n Collect branches in your area.
How do I book a collection slot?
The same way you would book a normal delivery slot: click the BOOK OR CHANGE DELIVERY button. Then select CLICK N COLLECT and then your region. A list of applicable Click n Collect stores will be shown, and you can choose your preferred one. Select from the collection times available and finally click on “Book a collection slot” to secure your collection time. Note that same-day collection service is not currently available.
What if I am late on the day of collection?
We’ll keep your order ready for when you arrive. Products requiring freezing or chilling will also be kept accordingly.
Can I pay in-store when I collect?
You will need to pay on our website as part of the checkout process when placing the order. This means providing valid credit/debit/Smart Shopper card details against which payment will be taken prior to collection. When you collect, your goods should have already been paid for, and once you are satisfied with the contents you can very quickly be on your way.
Why do I need to choose a specific collection slot?
This ensures that your order is ready for collection when you arrive. Don’t worry if you are delayed: your order is carefully stored and refrigerated as required until you arrive.
Where do I go in-store to collect my order?
Please go to the Information Desk in the store and provide your order number to our staff member on duty. They will arrange for your shopping to be brought to you.
What does it cost to use the Click n Collect service?
The service is currently being offered for free, but we reserve the right to change this in the future.
Can I add products to my order when I come in to collect?
Your order will already have been paid for prior to your arrival, as we’ll have deducted the money from your account. If you’d like to add any items to your order, you’ll need to pay for them in-store. We’ll try to facilitate that process as best we can to ensure that you are on your way as quickly as possible.
How do refunds work?
If there are any products you don’t want or aren’t satisfied with, you can return them immediately to the member of staff who delivered your order. These need to be marked on our copy invoice and will be processed for refund against the credit/debit card used for payment. Please note: we cannot process your refund in-store for orders placed online.