Organisation : The Fix
Service Name : Online Shopping Queries
Headquarters : South Africa
Industry : Online Shopping
Service/ Product : Clothing, Shoes etc
Website : https://www.thefix.co.za/browse/contactUs.jsp
The Fix Online Shopping Queries
Call : 0861 111 761
Email : onlineshop@tfg.co.za
Related / Similar Contact : La Lucia Mall Contact & Stores Location
Operating Hours:
Monday – Friday: 08h00 – 19h00
Saturday: 08h00 – 15h00
Sunday: 08h00 – 13h00
Public Holidays: 08h00 – 15h00
The Fix Customer Services
Phone Numbers & Email:
RSA: 0860 834 834
Non-SA: +27 21 938 7096
Email : customerservices@tfg.co.za
Operating Hours:
Monday – Saturday: 08h00 – 21h00
Sunday: 08h00 – 19h00
Public Holidays: 08h00 – 17h00
The Fix New Accounts Department
Phone Numbers & Email: 0860 834 834 / newaccountsqueries@tfg.co.za
Operating Hours:
Monday – Thursday: 08h00 – 18h00
Friday: 08h00 – 19h00
Saturday: 08h00 – 17h00
Sunday: 09h00 – 17h00
Public Holidays: 08h30 – 17h00
The Fix Account Payments
Phone Numbers & Email:
RSA: 0860 037 755
Non-SA: +27 21 938 7560
payments@foschini.co.za
FAX: +27 21 938 7337 or +27 21 938 4222
Operating Hours:
Monday – Friday: 08h00 – 21h00
Saturday: 08h00 – 12h00
Public Holidays: 08h00 – 12h00
The Fix Marketing Related Queries
Email: groupmarketing@tfg.co.za
Operating Hours: Monday – Friday: 08h00 – 18h00
The Fix Career/Recruitment Queries
Email: fuse@tfg.co.za
Operating Hours: Monday – Friday: 08h00 – 18h00
The Fix Return Policy
For full details of returns, exchanges and refunds please refer to the Online Shopping Terms and Conditions.
30 day FREE returns:
You have 30 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. We’ll refund the item/s in the same way you paid, less applicable delivery charges.
How To Return:
Return to store:
You can return your items for Free to any SA store from which the goods originated – for example, return Totalsports goods to a Totalsports store. Refunds will be processed at the store.
Return via courier:
Please contact us on 0860 834 834 or onlineshop@tfg.co.za and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.
Return via Pargo:
If you collected your order from a Pargo pick-up point, you can return those items to the same point and the return will follow our courier process. Please make sure your items are packaged in a box to protect them during transit and please make sure the parcel is scanned in at the pick-up point.
Exceptions:
Excluded Products:
For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.
Technology items:
All unused wearable technology (i.e. fitness trackers/Smart Watches/wrist GPS watches and heart rate monitors) can be returned for a refund or exchange within 30 days provided:
** It’s in original packaging / undamaged box and unused
** Original proof of purchase
** Device has not been registered in customers name or via app
Any used or opened Wearable technology devices (i.e. fitness trackers/Smart Watches/wrist GPS watches and heart rate monitors) that are faulty needs to be checked by a store whether it’s in or out of warranty
** All wearable devices are subject to inspection by a specialist/supplier or by means of troubleshooting to establish the problem
** Proof of purchase is required to establish warranty
** The repair process may include booking in devices to service or be repaired/replaced once inspected by supplier
** Out of box failure i.e. within 7 days will be replaced or credited on condition item is not damaged or used incorrectly
Furniture items: If for some reason you are not happy with your furniture item, call our contact centre on 0861 111 761. You will need to complete the returns form that you received with your item. We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods.
American Swiss & Sterns: Goods purchased from American Swiss or Sterns may only be returned to the relevant store; they are not eligible for courier collection. Refunds and exchanges are subject to an assessment by our quality assurance team.
Galaxy: Goods purchased from Galaxy may only be returned via courier (see above). Refunds and exchanges are subject to an assessment by our quality assurance team.
Defective cellphones, laptops and tablets: Defective merchandise purchased from hi-online, excluding TVs, may only be returned to Foschini or hi stores in South Africa. They are not eligible for courier collection.
Unopened cellphones, laptops and tablets: Unopened purchases from hi-online, excluding TVs, may be returned to Foschini or hi stores in South Africa or via courier (see above). Please note that original packaging must still be sealed.
TVs: TVs can only be returned via courier and will not be accepted in store. Please contact our call centre on 0860 834 834 to arrange collection and check on specific supplier conditions.
myTFGconnect SIM cards: If you wish to cancel your myTFGconnect package please call 0860 663 663 during office hours.