Organisation : Crocs South Africa
Facility Name : Track Your Order
Country : South Africa
Website : https://crocssa.co.za
How To Track Crocs Order?
To Track Crocs Order, Follow the below steps
Step-1 : Go to the link https://www.crocssa.co.za/pages/track-your-order
Step-2 : Enter the Order Number
Step-3 : Click on Track button
FAQ On Crocs
Frequently Asked Questions FAQ On Crocs
Delayed Shipments?
Due to reduced staff and social distancing procedures for the health and safety of our employees, we are experiencing delays in fulfilling orders. Please note that it could take up to 10+ days for an order to ship from our warehouse.. We are working hard to ship as quickly as possible and we apologize for any inconvenience. You will receive your shipping confirmation email as soon as your order leaves our warehouse.
How are you supporting COVID-19 relief efforts?
We understand that COVID-19 has had a huge impact on our customers and all the people of South Africa. That’s why Crocs has donated Crocs to a number Health Workers.
What if I order something that is out of stock?
You will only be able to order merchandise that is in stock. If your size is not available, then you will not be able to select that size. However if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item.
How do I select the right size for me?
When placing your order, please ensure you choose your SA shoe size, Crocs automatically converts the sizes to the Crocs US size for you. Your order confirmation and the Crocs shoes will display the US sizing. If you are Shopping for a ½ size, Order up to the next largest whole size. To view our size chart please click here
What is 3D Secure / Payer Authentication?
3D Secure or Payer Authentication (MasterCard® Secure Code™ and Verified by Visa) provides an additional layer of security and protects you, the cardholder, when making an online purchase using a debit or credit card. Please contact your bank to find out how you can enroll for 3D Secure or Payer Authentication on your credit card.
Changing or cancelling your order:
Orders cannot be changed once they have been placed after an hour. If applicable, please contact our customer service team to cancel your order. Crocs will refund the full amount paid, which can take up to 5 days to reflect in your account. For a change of order, a new order will have to be placed.
Out of Stock:
If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website. We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded for any amount already paid by you.
Which Payment methods can I use?
Paystack: Debit or Credit Cards (Visa or Mastercard), EFT via OZOW, Masterpass enabled apps, Snapscan
Interest-free instalments via PayJustNow: Visa or Mastercard
Payfast: Debit or Credit Cards (Visa or Mastercard), Instant EFT, Store Cards, Masterpass, Snapscan, Debit Card, Zapper , and MobiCred.
How does MobiCred work?
** Select Mobicred at the checkout
** Confirm your order
** Your order will be processed and shipped as normal
** Don’t have a Mobicred account yet?
** Before you add an item to your cart, you’ll need to apply for a Mobicred account via the Mobicred website.
Contact
Contact customer service at 0872376845 or by email support@crocssa.co.za