Organisation : Tracker South Africa
Service Name : Customer Support
Headquarters : Cresta, Gauteng
Industry : Road
Service/ Product : Vehicle Tracking, Driver Safety
Website : https://www.tracker.co.za/contact/contact-us
Tracker South Africa Customer Support
Local Contact Centre : 086 060 5040
International Customer Contact Centre : +27 11 243 6708
Tracker Home Support : 086 066 6666
Tracker Cover Support : 086 067 5747
Customer Support Email : info [AT] tracker.co.za
Related / Similar Contact: Cotton On Cape Town Customer Service
Tracker South Africa Emergency Number
Emergency Number 0: 80 013 2323
Roadside Assistance : 086 111 8729
FAQ On Tracker South Africa
Frequently Asked Questions FAQ On Tracker South Africa
What happens if you do not accept the DebiCheck mandate?
Tracker will attempt to collect the arrears plus current subscriptions via the normal debit order collection process.
Where can I find the tracking unit in my vehicle?
Our tracking units are fitted in a number of different locations and for safety and security reasons the location cannot be disclosed.
What happens if I sell my car?
Contact Tracker timeously to select one of the options below:
If you sell the vehicle before the end of the agreement:
** You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
** You can choose to end the agreement (early cancellations costs apply).
** You can continue to pay the monthly fee until the end of the contract period.
** The new owner can opt to take over your contract.
If you sell the vehicle at the end of the agreement:
** You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
** You can choose to end the agreement (no cost and one calendar month’s notice will apply).
** The new owner can initiate a new contract which utilises the existing unit.
How can I be sure that my unit is working after installation?
Tracker Recover and Tracker Protect:
Log onto the Tracker Connect App to view your vehicle’s activity.
Tracker Care:
Log onto the Tracker Connect App or onto the MyTracker site to view your vehicle’s activity.
Why isn’t my MyTracker password working?
The default password is only valid for 48 hours. If it’s not changed within that time frame then it expires and will need to be reset.
Can the tracking device be fitted to any make of vehicle?
Our tracking devices can be fitted to all makes and models of passenger, commercial and heavy goods vehicles.
Cash:
When the client pays for installation and is on a month-to-month contract.
Free Fitment:
Client enters into a 36-month agreement and does not pay for installation.
Prepaid:
36-month subscriptions are paid for in advance.