Organisation : University of South Africa
Service Name : Contact Details For Student Assistance & Service
Headquarters : Pretoria
Industry : University
Service/ Product : Student Assistance & Service
Website : https://www.unisa.ac.za/sites/corporate/default/Contact-us/Student-enquiries
UNISA Student Assistance Contact Details
The Unisa Student Communication Centre (Specific contact details for student assistance and service) will be open from 08:00 – 19:00 Monday to Friday, 08:00 – 14:00 (SAST) on Saturdays in order to support students writing examinations.
Related / Similar Facility : Search UNISA Student Number Online
Important:
** If you send an e-mail directly to a Unisa e-mail address, insert your student number in the subject line to effect the correct routing to an advisor for processing.
** Please check the list carefully and send an enquiry to one e-mail address only. This will ensure that there is no confusion as to who must respond, thereby preventing unnecessary delays in the response or the email portrayed as spam.
** Students should only forward enquiries to the Registrar and Deputy Registrar in instances where those enquiries could not be resolved at other levels.
Information Services Division
| Type of enquiry | Telephone | |
|---|---|---|
| Student misdirected enquiries and FAQs | enquire [AT] unisa.ac.za | 0800 00 1870 |
myUnisa & myLife:
| Type of enquiry | Telephone | |
|---|---|---|
| myUnisa myLife |
myUnisaHelp [AT] unisa.ac.za myLifeHelp [AT] unisa.ac.za |
012 429 3111 (Option 2) |
Student Admissions and Registrations
| Type of enquiry | |
|---|---|
| General applications and registration queries | study-info [AT] unisa.ac.za |
| Postgraduate diplomas and Honours degrees | artshons [AT] unisa.ac.za
sciencehons [AT] unisa.ac.za econhons [AT] unisa.ac.za eduhons [AT] unisa.ac.za lawhons [AT] unisa.ac.za cashons [AT] unisa.ac.za |
| Master’s and doctoral qualifications | mandd [AT] unisa.ac.za |
| College of Accounting Sciences | econ [AT] unisa.ac.za |
| College of Economic and Management Science | econ [AT] unisa.ac.za |
| College of Education | Undergraduate: educare [AT] unisa.ac.za |
| College of Human Sciences | Undergraduate: artes [AT] unisa.ac.za |
| College of Law | jus [AT] unisa.ac.za |
| College of Science, Engineering & Technology AND College of Agriculture & Environmental Sciences |
scientia [AT] unisa.ac.za |
| International students | international [AT] unisa.ac.za |
| Exemptions | adhoccredits [AT] unisa.ac.za |
| Access and matriculation exemption | ame [AT] unisa.ac.za |
| Re-admissions | study-info [AT] unisa.ac.za |
Student Assessment Administration
| Type of enquiry | |
|---|---|
| General assignment enquiries | assign [AT] unisa.ac.za |
| Student enquiries in respect of examination venues and examination invigilators | invigilationandvenues [AT] unisa.ac.za |
Assignment Administration
| Type of enquiry | Telephone | |
|---|---|---|
| General assignment enquiries | assign [AT] unisa.ac.za | |
| 012 429 3710 | ||
| 012 429 3958 | ||
| 011 471 3170 | ||
| 011 471 2764 |
Examination Administration
| Type of enquiry | Telephone | |
|---|---|---|
| Examinations | aegrotats [AT] unisa.ac.za exams [AT] unisa.ac.za examdisabled [AT] unisa.ac.za examadmission [AT] unisa.ac.za examinternational [AT] unisa.ac.za remark [AT] unisa.ac.za purchasescript [AT] unisa.ac.za resexcoord [AT] unisa.ac.za |
|
| Examination Venue and Invigilation Administration | invigilationandvenues [AT] unisa.ac.za | 011 471 3174 |
| 011 471 2375 | ||
| College of Accounting Sciences | aegrotats [AT] unisa.ac.za exams [AT] unisa.ac.za examdisabled [AT] unisa.ac.za examadmission [AT] unisa.ac.za examinternational [AT] unisa.ac.za remark [AT] unisa.ac.za purchasescript [AT] unisa.ac.za |
012 429 2254 |
| 012 429 4347 | ||
| 012 429 2700
|
||
| College of Human Sciences AND College of Education |
Deliwe Mualefe | 012 429 3309 |
| Nthabiseng Ledwaba | 012 429 6187 | |
| Carol Bafedi | 012 429 2251 | |
| Bombeleni Makamu | 012 429 8585 | |
| College of Economics & Management Sciences |
Tsheko Mogapi | 012 429 3649 |
| Tinyiko Mojadibe | 012 429 2422 | |
| Thabo Mmako | 012 429 2296 | |
| Virginia Selabe | 012 429 4347 | |
| College of Law | aegrotats [AT] unisa.ac.za exams [AT] unisa.ac.za examdisabled [AT] unisa.ac.za examadmission [AT] unisa.ac.za examinternational [AT] unisa.ac.za remark [AT] unisa.ac.za purchasescript [AT] unisa.ac.za |
012 429 8641 |
| 012 429 2268 | ||
| College of Agriculture & Environmental Sciences AND College of Science, Engineering and Technology |
aegrotats [AT] unisa.ac.za exams [AT] unisa.ac.za examdisabled [AT] unisa.ac.za examadmission [AT] unisa.ac.za examinternational [AT] unisa.ac.za remark [AT] unisa.ac.za purchasescript [AT] unisa.ac.za |
011 471 2928 |
| 011 471 3121 |
Finance, Student Funding and Study Material
| Section | Type of enquiry | Telephone | |
|---|---|---|---|
| Finance | |||
| Debtors | Student account enquiries | finan [AT] unisa.ac.za | 012 429 2441 / 4299 |
| Student Funding | |||
| General Student Funding enquiries | letsomp [AT] unisa.ac.za | 012 441 5600 | |
| Study Material | |||
| Despatch | Despatch enquiries | despatch [AT] unisa.ac.za | |
| Mdu Zulu | Despatch Enquiries Supervisor | zulum [AT] unisa.ac.za | 012 429 6942 |
| Thelma Mangena | Despatch Enquiries Supervisor | Mangemt [AT] unisa.ac.za | 011 471 3688 |
| Nkadimeng Lebone | Despatch Enquiries Supervisor | Nlebone [AT] unisa.ac.za | 011 471 2276 |
| Ms A Clarke | Despatch Enquiries Supervisor | aclarke [AT] unisa.ac.za | 011 471 3712 |
All College-Specific Enquiries
| Type of enquiry | Telephone | |
|---|---|---|
| College of Accounting Sciences | CASenquiries [AT] unisa.ac.za | 012 429 4211 |
| College of Agriculture & Environmental Sciences |
caesenquiries [AT] unisa.ac.za | 011 670 9351 011 471 3647 |
| College of Economic & Management Sciences |
cemsenquiries [AT] unisa.ac.za | 012 429 3925 / 4462 |
| College of Education | edu-enquiries [AT] unisa.ac.za | 012 429 2645 |
| College of Human Sciences | chs [AT] unisa.ac.za | 012 429 8285 |
| College of Law | lawdeanery [AT] unisa.ac.za
CLAWinquiries [AT] unisa.ac.za |
012 429 4718
012 429 4860 012 429 6166 012 429 3253 012 429 4428 |
| College of Science, Engineering & Technology | cset [AT] unisa.ac.za or
scientia [AT] unisa.ac.za |
011 670 9228 |
| College of Graduate Studies | ucgs [AT] unisa.ac.za | 012 429 4644 |
| Graduate School of Business Leadership | sbl03 [AT] unisa.ac.za | 011 652 0214 |
Regional Centres
| Name / Region | Type of enquiry | Telephone | |
|---|---|---|---|
| Eastern Cape | |||
| Mr MJ Nkgoang | Nkgoamj [AT] unisa.ac.za | 043 743 9246 | |
| Student Administration Port Elizabeth | PE-Registration [AT] unisa.ac.za | ||
| Student Administration East London | EL-Registration [AT] unisa.ac.za | 043 709 0400 | |
| Student Administration Mthatha | MTH-Registration [AT] unisa.ac.za | 047 504 1304 | |
| Academic & Tutorial Support (PE) | PE-Tutorials [AT] unisa.ac.za | 041 392 0104 | |
| Academic & Tutorial Support (EL) | EL-Tutorials [AT] unisa.ac.za | 043 709 0437 | |
| Academic & Tutorial Support (Mthatha) | MTH-Tutorials [AT] unisa.ac.za | 047 504 1303 | |
| Student Counselling Services | EL-Counselling [AT] unisa.ac.za
MTH-Counselling [AT] unisa.ac.za PE-counselling [AT] unisa.ac.za |
043 709 0423
047 504 1311 041 392 0117/8 |
|
| EL Library Services | elonlib [AT] unisa.ac.za | 043 709 0431 | |
| PE Library Services | pelib [AT] unisa.ac.za | 041 392 0115 | |
| EL Computer Lab | el-computerlab [AT] unisa.ac.za | 043 709 0412 | |
| Gauteng | |||
| Hub (Mrs M Masalesa) | gautengtl [AT] unisa.ac.za | 012 441 5756 / 20 / 24 | |
| Sunnyside Learning Centre | gautengtl [AT] unisa.ac.za | 012 441 5751 / 5867 | |
| Unisa Science Campus in Florida | Florida.GR [AT] unisa.ac.za | 011 471 2111 | |
| Vaal | Vaal_GR [AT] unisa.ac.za | 016 455 6300 | |
| Ekurhuleni | Ekurhuleni.GR [AT] unisa.ac.za | 011 845 9330 / 9358 | |
| Johannesburg | Johannesburg.GR [AT] unisa.ac.za | 011 630 4509 | |
| KwaZulu-Natal | |||
| Mr B Dlamini | querieskzn [AT] unisa.ac.za | 031 335 1700 | |
| Durban hub | General enquiries | 031 335 1700 | |
| North Eastern Region | |||
| Prof Moloko Sepota | Management, governance, stakeholder relations and matters of a strategic nature | sepotmm [AT] unisa.ac.za or mafumjt [AT] unisa.ac.za | 0152903440 |
| Giyani | Student support and general queries | giyani [AT] unisa.ac.za | 015 811 5886 |
| Makhado | Student support and general queries | makhado [AT] unisa.ac.za | 015 516 3334 |
| Middelburg | Student support and general queries | middelburg [AT] unisa.ac.za | 013 243 6900 |
| Nelspruit | Student support and general queries | nelspruit [AT] unisa.ac.za | 013 756 0900 |
| Polokwane | Student support and general queries | polokwane [AT] unisa.ac.za | 015 290 3413 |
| Midlands | |||
| Mr MM Kokong | mduma [AT] unisa.ac.za | 014 594 8898/9 | |
| Rustenburg Regional Hub | rustenburg [AT] unisa.ac.za | 014 594 8812/13/60 | |
| Bloemfontein Regional Service Centre | bloemfon [AT] unisa.ac.za | 051 411 0440 | |
| Kimberley Regional Service Centre | kimberle [AT] unisa.ac.za | 053 830 4970 | |
| Kroonstad Regional Service Centre | kroonsta [AT] unisa.ac.za | 056 216 1968 | |
| Mafikeng Regional Service Centre | mafikeng [AT] unisa.ac.za | 018 391 0358/60 | |
| Potchefstroom Regional Service Centre | potchefs [AT] unisa.ac.za | 018 294 9051/55 | |
| Western Cape | |||
| Dr KI Jacobs | capetown [AT] unisa.ac.za | ||
| Cape Town Campus | Student Administration | capetown [AT] unisa.ac.za | 021 936 4114 Select Option 1 |
| Cape Town Campus | Academic Support | ctntut [AT] unisa.ac.za | 021 936 4114 Select Option 2 |
| Cape Town Campus | Counselling | cptcounselling [AT] unisa.ac.za | 021 936 4114 Select Option 4 |
| Cape Town Campus | Main Library | ctnlib [AT] unisa.ac.za | 021 936 4114 Select Option 3 |
| Cape Town Campus | Mobile Library | ctnmob [AT] unisa.ac.za | 021 936 4114 Select Option 3 |
| George | george [AT] unisa.ac.za | Office closed | |
| Ethiopia | |||
| Ms. Seble S. Tadesse | Student administration | tadesss [AT] unisa.ac.za | +251 114 350 078 |
| Ms. Gelilawit B. Mekonnen | Student administration | mokongb [AT] unisa.ac.za | +251 114 352 244 |
| Ms. Zeyneba E. Ahmed | Student administration | ahmedze [AT] unisa.ac.za | +251 114 352 092 |
| Ms. Yerasework K. Hailu | Director’s Office | hailuyk [AT] unisa.ac.za | +251 114 350 141 |
Generic Email addresses
** exams [AT] unisa.ac.za for Examinations
** aegrotat [AT] unisa.ac.za for AEGROTAT
** remark [AT] unisa.ac.za for remarks
** purchasescript [AT] unisa.ac.za for purchasing a script