Organisation : Western Cap Government (Police Ombudsman)
Facility Name : Lodge Complaint
Applicable For : Public visiting the Western Cape who are dissatisfied with the service of the police
Website : https://www.westerncape.gov.za/police-ombudsman/
What is Western Cape Police Ombudsman?
The Western Cape Police Ombudsman seeks to enhance the effectiveness and efficiency of the police services and to improve relations between the police and the communities by investigating complaints of police inefficiency and / or a breakdown of relations between the police and any community.
Related / Similar Facility : Western Cape Decoding Your South African ID Number
Who Can Lodge A Complaint?
1) A member of the public, including foreign nationals and tourists visiting the Western Cape who are dissatisfied with the service of the police.
2) Any member of the Provincial Parliament.
3) Organised Civil Society.
4) Any other Department or Organisation.
How To Lodge Western Cape Police Ombudsman Complaint?
Complaints can be lodged via:
** telephone: 021 483 0669;
** fax: 021 483 0660;
** e-mail: ombudsman AT wcpo.gov.za;
** registered post: the complainant must keep proof that the complaint has been posted to: Private Bag X9043, Cape Town, 8000
** visit to the Ombudsman offices: 80 St Georges Mall, 6th Floor, Waldorf Building, Cape Town (our entrance is opposite Edgars); office hours: Monday to Friday 07:00–16:00 (excluding public holidays).
Online:
To Lodge a Complaint at Western Cape Police Ombudsman portal, follow the below steps
Step-1 : Go to the link https://www.westerncape.gov.za/police-ombudsman/lodge-complaint
Step-2 : Fill the complaint form
Step-3 : Agree the Terms and Conditions
Step-4 : Click on submit button
Types of Complaints
Types of complaints the Ombudsman accepts. Complaints against administrative actions, procedures and practices against the SAPS in the Western Cape and the CTMPD, such as:
** lack of communication with the complainant/victim;
** poor service delivery;
** poor communication;
** poor investigation;
** unacceptable conduct;
** failure to conduct themselves in a proper or fair manner
** failure to follow correct procedures;
** disregard for the principles of Batho Pele; and
** failure to respond to an enquiry, complaint or other correspondence.
Note:
The Ombudsman does not receive complaints against municipal law enforcement and traffic services
A complaint must specify:
** The name, identity or passport number and contact details of the complaint, if available;
** the nature of the complaint;
** the date and place of the incident;
** a description of the incident and the grounds on which the complainant believes that the complaint should be investigated;
** the name of any police official involved in the incident or matter, if known to the complainant;
** the name of the police station, if applicable;
** the names and addresses, if available, of any person who can provide information relevant to the complaint;
** information regarding other mechanisms that the complainant has used in an attempt to resolve the complaint;
** particulars of any person who was involved in an attempt to resolve the complaint; and
** any other relevant information or documents that can be used during the investigation
Note:
Complainants must ensure that they provide sufficient information in the complaint such as the names of people they have dealt with
Timeline
The Ombudsman resolves complaints at the earliest possible opportunity