Organisation : Department of Water & Sanitation (DWS)
Service Name : Customer Care
Country : South Africa
Industry : Government
Service/ Product : Water & Sanitation
Website : https://www.dws.gov.za/CustomerCare/ContactUs.aspx
DWS Customer Care
Department of Water & Sanitation (DWS) Head Office Contact Information
Switchboard:
Tel : 012 336 7500
Toll Free:
Tel : 0800 200 200
Presidential Hotline:
Tel : 17737
Fraud & Corruption:
Tel : 0800 701 701
info [AT] dws.gov.za
Chief of Staff – Ministry: Mr Sikhumbuzo Zondo:
Cell : 072 743 0606
Email : zondos [AT] dws.gov.za
Director – General: Dr Sean Phillips:
Tel : 012 336 7573
Email : MdakaneP [AT] dws.gov.za
Head of Office – Deputy Minister Mr Mahlobo: Mr Thami Bembe:
Cell : 066 125 8256
Email : bembet [AT] dws.gov.za
Head of Office – Deputy Minister Ms Magadzi: Mr Thulani Maseti:
Cell : 071 680 6465
Email : masetit [AT] dws.gov.za
Departmental Spokesperson: Mr Sputnik Ratau:
Tel : 012 336 6813
Cell : 082 874 2942
Email : RatauS [AT] dws.gov.za
Revenue Management:
revenue [AT] dws.gov.za
Water Use Authorisations enquiries:
WULAinfo [AT] dws.gov.za
DWS Provincial Contacts
Department of Water & Sanitation (DWS) Head Office Provincial Contacts
| POSTAL ADDRESS | TELEPHONE & FAX | PHYSICAL ADDRESS |
| EASTERN CAPE | ||
| Private Bag X7485 KING WILLIAM’S TOWN 5600 |
Tel: (043) 604 5400 Fax: (043) 642 6032 |
2 Hargreaves Ave KING WILLIAMS TOWN 5600 |
| FREE STATE | ||
| PO Box 528 BLOEMFONTEIN 9300 |
Tel: (051) 405 9000 Fax: (051) 430 8146 |
Bloem Plaza 2nd Floor, c/o Charlotte Maxeke & East Burger Streets BLOEMFONTEIN 9300 |
| GAUTENG | ||
| Private Bag X995 PRETORIA 0001 |
Tel: (012) 392 1300 Fax: (086) 274 3717 |
285 Francis Baard Street Bothongo Plaza East PRETORIA 0001 |
| KWAZULU-NATAL | ||
| PO Box 1018 DURBAN 4000 |
Tel: (031) 336 2700 Fax: (031) 336 2849 |
Southern Life Building 9th Floor 88 Joe Slovo Street DURBAN 4000 |
| MPUMALANGA | ||
| Private Bag X11259 NELSPRUIT 1200 |
Tel: (013) 759 7300 Fax: (013) 759 7525 |
Prorom Building c/o Brown & Paul Kruger Streets NELSPRUIT 1200 |
| NORTH WEST | ||
| Private Bag X5 MMABATHO 2735 |
Tel: (018) 387 9500 | Cnr Dr. James Moroka Drive and Sekame Road Mega City Complex Unit 99 Sekame Street MMABATHO 2735 |
| NORTHERN CAPE | ||
| Private Bag X6101 KIMBERLEY 8300 |
Tel: (053) 830 8800/6 7600 Fax: (053) 836 7692 |
28 Central Road Beaconsfield KIMBERLY 8301 |
| LIMPOPO PROVINCE | ||
| Private Bag X9506 Polokwane 0700 |
Tel: (015) 290 1200 Fax: (015) 295 2295 |
Azmo Place 49 Joubert Street POLOKWANE 0700 |
| WESTERN CAPE | ||
| Private Bag X16 SANLAMHOF 7532 |
Tel: (021) 941 6000 Fax: (021) 941 6100 |
52 Voortreker Road Spectrum Building BELLVILLE 7530And3 Blackenberg Street Sigma Building Bellville 7530 |
About DWS :
The Department of Water and Sanitation (DWS) is the custodian of South Africa’s water resources. It is primarily responsible for the formulation and implementation of policy governing this sector.
While striving to ensure that all South Africans gain access to clean water and dignified sanitation, the department also promotes effective and efficient water resources management to ensure sustainable economic and social development.
Mission:
As the sector leader, our mission is to serve the people of South Africa by:
** making a positive impact on our country and its people as custodians of our water and sanitation resources, and as innovative and committed partners in the drive for sustainable development;
** being service and delivery oriented. We strive to get it right the first time, every time, on time – ensuring that our citizens are provided with water and sanitation services they deserve;
** leading our sector and enable partners with knowledge and capacity to ensure that all water services are delivered;
** being committed to innovation and use cutting edge technology as a catalyst of positive change, connecting our people and enabling them to work anywhere anytime;
** having a heart that values our investment in our people. We provide them with a caring and trusting environment that encourages personal development and is a breeding ground for talent.
Our Values:
** Transparency – we fulfil our mandate in an ethical and open manner
** Respect – we respect each other, as well as our clients, and the needs of our citizens
** Excellence – we are leaders and innovators in our sector who get it right on time every time
** Everyone – we are a caring employer who through teamwork serves South Africa’s people