Organization Name : Nando’s
Facility Name : Customer Care Number
Industry : Fast Food/Casual Dining
Service/Products : Chicken & Related Cuisine
Website : https://www.nandos.co.za/contact-us
Nando’s Customer Care Number
Talk to Nando’s. We’re open from 10am – 10pm, 7 days a week
Call Us:
Want to speak to us about the meal you had, the service we gave or the restaurant itself? Get in touch. 0860113332
Mail us :
We’re here 10am – 10pm Monday to Sunday, including public holidays.
Tweet Us :
Tweet us @TalktoNandos
Nando’s Feedback Form
Steps :
Step 1 : Visit the official website of Nando’s through provided above.
Step 2 : Fill the Feedback Form with the following details
** Select the Title
** Enter the First Name
** Enter the Last Name
** Enter Your Message
** Enter Your Email
** Enter Your Telephone
Step 3 : Finally click on “Submit” button to complete your feedback.
About Nando’s:
The story of Nando’s starts hundreds of years ago with the first Portuguese explorers who set sail for the East in search of the legendary spice route. And so they landed on our shores and discovered the African Bird’s Eye Chilli or as we know it (and love it), PERi-PERi.
Today, many years later, you can find Nando’s restaurants, our delicious, addictive sauces and our world-famous grocery range around the globe.
Why Nando’s?
That’s a good question, but also a question with no definitive answer. In fact, if you asked everyone who worked for us, you’d probably get a different answer every time. For some it may be the fact that we’re the kind of name that’s on everyone’s lips.
For others it may be the fact that we’ve won awards for being a great place to work and continually invest in our people. To be on the safe side, we’ll go over a few of the reasons why people join us.
FAQ On Nando’s
Frequently Asked Questions (FAQ) On Nando’s
1. How can I get a job at Nando’s?
We’re always looking for people with fire in their belly and passion in their soul to join our team! If you want to work for a dynamic and fiery organisation, please email your CV to Nando’s Customer Care at customercare [AT] nandos.com or click here careers to see our current vacancies.
2. I can’t remember my login details, how can I reset my password?
Easy, just enter your mobile phone number that you used to register for online ordering and we’ll send you a one time pin where you can reset your password.
3. Can I purchase gift vouchers from Nando’s?
Yes sure you can. If you buying a Nando’s voucher as a gift for someone, you can do so online or through the Nando’s App.
For bulk orders, you can get in touch with us directly. Please email darawees [AT] nandos.com
Some Important Information From Comments
Comments :
1. Bad service ever at Nandos Southgate, they charged me double and told me will get the refund with 24 to 48hrs today it’s day 8 still no refund (or) feedback. I called on yesterday, they told me finance people are on leave for the refund, what a bad service to get the refund.
2. Bad service at Ulundi. I ordered 2 chickens and ate 1 at the restaurant and the other as a takeaway. They sold my chicken to a friend and I had to wait for 15 minutes which I refused. And Jabu, the waiter, gave me an attitude. I ended up wanting my money, then the manager was called. There was a refusal in paying back my money, which they eventually paid.
3. Last night, My husband and I stopped at Nandos fiveways in Empangeni to buy a full chicken and some sides. We decided on takeaways as it was too late to cook and we were both coming from work. To say we were disappointed in the chicken was an understatement!! The chicken looked like it was boiled and then the staff just put sauce over it. It was half cooked and all together horrible. We couldn’t drive back to fiveways as we stay a bit far from there. I was really disappointed as we normally buy NANDOS and I usually enjoy their chicken.
Features of Nando’s South Africa
Nando’s is a popular restaurant chain in South Africa that specializes in peri-peri chicken dishes. Here are some features of Nando’s South Africa:
Peri-peri chicken:
Nando’s is famous for its peri-peri chicken, which is marinated in a spicy peri-peri sauce and grilled to perfection. Customers can choose the level of spiciness they prefer, from mild to extra hot.
Flame-grilled chicken:
Nando’s flame-grills their chicken, giving it a unique smoky flavor and crispy texture.
Menu variety:
Nando’s offers a range of menu items, including chicken burgers, wraps, salads, and sides such as fries, coleslaw, and corn on the cob.
Vegetarian and vegan options:
Nando’s has a range of vegetarian and vegan options, including veggie burgers, salads, and sides.
Casual Dining Atmosphere:
Nando’s restaurants have a casual and relaxed atmosphere, with bright and colorful decor.
View Comments (15)
I would rather go to Gallitos pr Perdros much cheaper and Tastier Chicken,
Finish n Klaar. Cash Dale 988 Scottsville 20/5/23 .
Disappointed with the Chicken Steamed blackend and dry and Exorbutant Price R548 for 2 chickens.When i asked for Well done why burn the chicken black.rolls n chips.Charged R20 extra for garlic rolls thinking i had an option over plain rolls comes with full.chicken.Forget a response.
I bought 2 x full chicken & 4 rolls ,chips at Sctootville R548 on Sat 20/5/23
The Chicken was like steamed,dry and no kick. Lady despite me saying and her
repeating Mild ,i was goven Extra Mild.I was asked plain rolls or garlic
and was charged extra R20 for garlic rolls,Then someone phones me on
a Sunday from 033 386XXXX and rings off.?? is this a response to my complaint
Pedros is way cheaper and Tastier.Last time i will support a Nandos.I see too
that one has to sms 43366 to get a link yo win a R1000 extra costs why?
Today on the 30 April 2023 at riverside mall l order a special for 57 and l always order from them every time l have to beg them to put extra source what for because l am paying full amount if the cannot be given to us for free the must just name the price, l go to Nandos because l love the source and their food so the must not spoil my meal,the is only one manager on that store who have the best customer service his dark short he wears glasses.l want the sources and l really want it the must just sell it
I would like to lodge a complaint,I went to buy the chicken quarter meal of R57 today 09/03/2023 at Nando’s Centurion,I waited for 30 minutes on the drive through, when I got my meal I wasn’t impressed the chicken was dry ,small with no lemon n herb and the chips were burnt n also dry
I didn’t enjoy my meal had to throw away the chips ,I wasn’t happy with the tastes of my meal.
I would like my money back or be given another fresh mall not happy
Please improve the service,when I complained they told me that they’re short staffed
Looking forward to hear from you
Yesterday I was at Nandos in Ladysmith at Oval centre I was unfairly treated by the Manager who chased away my daughter when she wanted to use the toilet.She told her to use the public toilet while the public toilets were closed.I conftronted the Manager about this and explained that I've purchased here and my daughter is with me why she is not allowed to use the toulet and she was rude togerher with one male staff and the other lady called Nolly who is a cashoer they shouted and even told me I'm crazy.I asked the Manager why they didint write on theor notice that if you eant to use the toilet you must be the one who have purchased a meal not someone you are walking eith she even refused to apologize and told me that she will kever do that I must forget .She further said they never saw me buying that meal.The three of them told me to use common sense when I asked them how can we know that if it's not written because we must be informed about rhe policy.The Manager insisted that she is the Manager amd I can not tell her what to do in her job.They were all rude and I am the customer I dont deserve such treatment.I was humiliated infront of other customers.They were all looking at us.
HI
I HAVE CALLED NANDOS QUEENSBURGH A LADY TOOK MY ORDER AND WAS RUDE AND NOT FRIENDLY AT ALL. I ASKED FOR IT TO BE DELIVERED AT 12 SHE SAID SHE CANT DO DAT SO I ASKED TO SPEAK TO A MANAGER. SHE PUT ME THRU NANDOS CALL CENTRE AND SPOKE TO LUNGI OR LUNGILE AND SHE WAS VERY WARM NICE AND KIND AND HAVE HELPED ME ORDERED MY FOOD AND SET DEL FOR 12 TODAY. VERY HELPFUL NANDOS CALL CENTRE LUNGI OR LUNGILE I APPRECIATE UR HELP. PEOPLE LIKE YOU ARE HARD TO FIND THANK U AND GOD BLESS U
We visited the Nandos at Cresta Mall on the 11 January 2023(order no 469)cashier Phumzile- we ordered 1 X full chicken with 3 sides, +1.5 lt coke + Agua Caipirinha sharing. Firstly we requested extra butter(to charge for) and the chicken to be well done , 1/2 hot and 1/2 mild, the chicken was not well done and no extra butter, we had to send the chicken back twice, then we had ask the waitron to bring them back to us, they brought them back and did not know which was the hot and which was the mild. They then took them back and just removed the hot sauce from one and brought them back to the table. It was really bad(not Nandos standards), the butter was melted, bearing in mind that this was a eat-in. The Agua Caipirinha was like water bearing in mind that we had it at other outlets like Newmarket/Bela Bela and it tasted great. Please address this just as Nandos keeps increasing their prices, It seems like there is NO CUSTOMER SERVICE anymore!!!!! Staff are more interested in talking with colleagues than paying attention to customers
29 April 2022 I ordered 2 Quater chicken both breast 1 with spicy rice and the other 1 with nandos Salad
I asked for a extra sauce there was no extra sauce and chicken was very dry
Their mild I've never seen that mild in my life
That mild was horrible it seems like it was mixed with water
Worst part Mild is favorite sauce at Nandos
Nandos Tableview very Digusting
Last night (18/3/22) my husband and I stopped at nandos fiveways in empangeni to buy a full chicken and some sides. We decided on takeaways as it was too late to cook and we were both coming from work. To say we were disappointed in the chicken was an understatement!! The chicken looked like it was boiled and then the staff just put sauce over it. It was half cooked and all together horrible. We couldn't drive back to fiveways as we stay a bit far from there. I was really disappointed as we normally buy nandos and I usually enjoy their chicken.
Worst experience at Nandos ever . I am someone who orders nandos atleast once a month. On the 11 of March, I went to Nandos at the Phoenix plaza with my 6 year old son. I ordered a chicken strips and spicy rice. I hadn't even gotten through half my meal when I felt something poke into my tooth. When I took it out, It looked like a glass piece. I did not want to eat the meal as I was put off so I told the waiter I don't want the meal, I'm being understanding as it's late at night but I don't want another meal but I want a refund for my food. She had called a manager n I explained what happened. All the manager said was he will make another meal for me. I told him I was already put off and all he said was he is sorry and he walked away. I walked out of that restaurant with no meal, no refund and definitely no joy. It was pathetic service and I have a good mind off suing them as I could have been hurt badly and all the manager said was, he is sorry. Who in their right mind would want another meal at Nandos when they had an experience like that. The poorest customer experience I have ever received. I'm completely appalled by this.
I was at Nandos kzn ladysmith branch oval store, today at at 13:05. I was badly threated by one of your staff member by the name of Thando Mabaso, and I reported the matter to the shift supervisor by the name of Maradona of which he showed that he is unable to sort the matter. I requested a glass of water from the waiter and she promised to bring. Only to find out that she was not willing to assist me with it. She was only passing me and give me a nusty look. I waited for 25 minutes and ask for assistance from the supervisor and reported the matter. When the supervisor comes back with the feedback, I was very upset because he told me that he don't know what say but he can see that the lady have the problem with me. She was not even willing to apologize. Please assist me to sort this out.
Hi I'm so disappointed about the service that I got yesterday at nando's west gate mall I think they need need a proper training on how to treat customs I'm very disappointed do something the lady was rude I even got up and leave I didn't even order
BAD SERVICE AT ULUNDI
It was the 10 and i ordered 2 chickens and ate 1 at the restaurant and the other as a takeaway. They sold my chicken to a friend and i had to wait for 15 minutes which i refused. And Jabu, the waiter, gave me an attitude. I ended up wanting my money, then the manager was called. There was a refusal in paying back my money, which they eventually paid.
Bad service ever at Nandos Southgate AT nandos.com, they charged me double and told me will get the refund with 24 to 48hrs today it's day 8 still no refund or an feedback. I called on the 29 they told me finance people are on leave for the refund, what a bad service to get the refund
Your unique reference number is CAS-668833-S6J2B0.
Good day,
We ordered on the 29 October 2021 at 18:18 two Pita's online for delivery.We received our food at 19:35 and it's sad to say, but it was not your standard kind of food.The chicken was extremely dry and burned, and there was almost no tomato's or cucumber or even a sauce.We always enjoyed your food, but this was unacceptable as we were not able to eat it.Pease be so kind and respond to my letter.