Organisation : Vodacom
Type of Facility : How to Claim Cellphone Insurance Cover
Head Office : Durban
Vodacom Cellphone Insurance Cover
** Cellphone Insurance Cover from Vodacom provides insurance on new phones to all our customers.
** We insure your Vodacom cellphone against loss, theft and damage from as little as R35 per month.
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** Lost or stolen phones are replaced within 24 hours through our nationwide network.
How much does Cellphone Insurance Cover cost?
Please note :
** Contract and Top Up customers; the premium will be added to your monthly bill.
** Prepaid customers; the premium will be debited from your bank account.
** Only new phones will be insured.
| Phone value up to | Monthly premium* |
| R1,000 | R35 |
| R2,500 | R53 |
| R5,000 | R85 |
| R7,000 | R129 |
| R9,500 | R159 |
| R12,000 | R195 |
| R15,000 | R245 |
| R20,000 | R295 |
Why get Cellphone Insurance Cover?
** With Vodacom Cellphone Insurance Cover, all Vodacom Insured customers with Android devices qualify for FREE Vodafone Protect.
** Powered by McAfee, the Vodafone Protect app lets you find, lock and wipe your phone in case it gets lost or stolen so your personal information is kept safe.
** Download the FREE Vodafone Protect app
How to lodge an insurance claim
** For your claim to be processed successfully, you must report it to us within 30 days of the event.
Lost Or Stolen Cellphone :
1. Call us on 082 111 to block your SIM and blacklist your phone.Remember to record the ITC reference number.
2. Report the loss/theft to the police and record the case number.
3. Submit a claim online
Damaged Cellphone :
1. Take the device to your nearest Vodacom Repair Centre.
2. A helpful consultant will book the cellphone in for repairs/replacement.
3. Submit a claim online
Contact Details :
** For more information, call Customer Care on 082 111, FREE from a Vodacom cellphone.
** Alternatively, download the claims form, and fill in the details.
** You can then fax it to 011 844-2913 OR email it to info AT cellsure.co.za
Contact Address
Onetimecellular
Shop 23
Scottburgh Mall,
Email : KznNaeem.Akoo AT vodadealers.co.za