Organization : SAPS – South African Police Service
Facility : Service Complaints Centre
Head Office : Pretoria
Website : https://www.saps.gov.za/services/service_complaints_centre.php
SAPS Service Complaints Centre
SAPS Service Complaint Centre to investigate poor service :
** The SAPS Service Complaints Centre, which forms part of the Component: Management Intervention Analysis Centre and Service Complaints, is in place to help the community to receive optimal service delivery and reduce complaints against the police.
Related : South African Police Service Reporting A Vehicle Accident : www.southafricain.com/6954.html
** The aim of the process is to redress and investigate a dissatisfaction or disappointment experienced by any person or an organisation, locally, regionally, continentally, or internationally, in relation to an action or inaction regarding the service that was rendered or supposed to be rendered by the SAPS represented by its employee(s).
** Besides for complaints to be dealt with on an individual basis, an aggregation of all complaints is also done with a view to identify trends through analysis, of which the findings are then utilised to inform management to effect corrective action.
** Complaints can vary from poor service delivery regarding communication, response, investigations, police negligence, police misconduct and complaints against the SAPS Management or members and general complaints.
How To Lodge a Complaint?
** For easy referral when reporting a complaint, the “Minimum complaint information” required includes, but is not limited to –
** Full names and surname of the complainant; Identity number, residential/business address, telephone and cell phone numbers and email address.
** Also provide a description of the complaint including the province in which the complaint originated the name of the police station, the case number (if applicable), details of the SAPS employees involved, etc.
Contact Details
Complainants may submit a complaint directly by visiting your local police station community service centre (CSC), Station Commander, Cluster Commander’s office or Provincial Complaints Coordinators: Management Intervention. OR you can contact us on the following :
| Province | Telephone No | Cell No | Fax No | Email Address |
| Eastern Cape | 040 608 7078 | 082 301 8275 | 040 608 7122 | ComplaintsEC AT saps.gov.za |
| Free State | 051 411 7880/ 7815 | 071 412 2391 | 051 411 7816 | fs.inspect.nodal AT saps.gov.za |
| Gauteng | 011 274 7786 | 086 026 7787 | 011 274 7792 | gpcomplaints AT saps.gov.za |
| KwaZulu-Natal | 031 325 5951/ 4886 | 079 877 6536 | 031 325 4952 | kzn.complaintscentre AT saps.gov.za |
| Limpopo | 015 293 7186 | 072 149 9927 | 015 293 7187 | Lim.complaints AT saps.gov.za |
| Mpumalanga | 013 759 1438/ 1437 | 082 565 6447 | 013 759 1461 | complaints.mp AT saps.gov.za |
| Northern Cape | 053 802 7400 | 063 686 5236 | 053 832 2374 | ncprov.complaint.saps AT saps.gov.za |
| North West | 018 299 7939 | 082 856 0995 | 086 628 4267 | nw.inspect.complaints AT saps.gov.za |
| Western Cape | 021 467 8411 | 082 469 7721 | 021 467 8527 | wcmi.complaintsnodalpoint AT saps.gov.za |
Although it is advisable for any person to lodge a complaint at respective local police stations, when all attempts to get assistance from a station or provinces have failed you, you can contact the National Service Complaints Call Centre on 0800 333 177 or fax to 012 393 5452 or email” complaintsnodalpoint AT saps.gov.za
Please note: 10111 is only used for crime related emergencies and not for service delivery complaints against the SAPS.
FAQ On SAPS
Here are some frequently asked questions (FAQ) and answers about the South African Police Service (SAPS):
Q: What is the South African Police Service?
A: The South African Police Service (SAPS) is the national police force of South Africa, responsible for maintaining law and order, preventing crime, and protecting citizens.
Q: What services does SAPS offer to the public?
A: SAPS offers a range of services to the public, including crime prevention and investigation, victim support services, and community outreach programs.
Q: How can I join SAPS?
A: To join SAPS, you will need to meet certain eligibility requirements and complete a recruitment process. This typically involves physical and written assessments, as well as background checks and interviews.
View Comments (1)
Attention Col De Wet
I would like to lodge a complain the following cases CAS432&433/12/2015 reported at Strand Police Station in December 2015.
Our daughters were abused by one man by the name Paulos Kadewela who happened to be a friend we were sharing accommodation with in good faith for a period of over 5 years.
Our eldest daughter only managed to disclose the horrible ordeal she was going through when she discovered that she couldn't take it anymore.
We reported the case and the suspect was arrested put in custody and 2 weeks later he was given bail, even though we advised the court that the guy was a light risk.
When the date of the trial was set sometimes in March or April 2015, the suspect disappeared.
We were given assurance by Officer Arries who was the investigating officer at that time that he was going to pursue the suspect and arrest him.
Since then we never heard any communication from neither Officer Arries or his office.
Early January 2020 I received communication from my colleagues and relative in Harare, Zimbabwe that the guy was seen several times times witnesses told me that he was staying at his mother's place in a township called Mabvuku in Harare.
I then visited Strand Police Station and spoke to a detective who informed me that according records the cases were filed meaning no investigations were happening further.
I was advised to contact CFC office in Khayalitsha which I did and spoke to Captain Nash.
Captain Nash asked me to furnish him with all the details so that he could look into the case then get back to me, which I did. He asked me to send all the details through a whatsapp message, unfortunately he did not even acknowledged that he has received the information neither did he update me o his findings.
I tried again to call him to get an update but to no avail. I then went back to Strand Police Station and was assisted by one Colonel who contacted Captain Nash and Captain Nash said he was waiting for the dockets which were at Strand Police Station to be sent to Khayalitsha.
I then advised my sister in Harare to report the matter to the local police station which did but was told that they need SAPS to contact them through Interpol and give them a go ahead to make an arrest.
On the 11th of September my friend in Harare came across the suspect and he immediately contacted me. I then contacted Captain Nash and asked him if we can give them a go ahead to do a citizen arrest then hand over the suspect to local police in Harare who can then repatriate the the suspect but Captain Nash said they is nothing we can do he is still waiting for Interpol.
We have been let down as a family and the justice system has failed us dismally