Name of the Organization : Standard Bank Group Limited
Facility : Customer Care Number
Head Office : Johannesburg
Industry : Bank
Service/Products : Bank Service
Website : https://www.standardbank.co.za/standardbank/Contact-us
Standard Bank Customer Care Number & Address
Call Us : 0860 123 000
Email Us : information AT standardbank.co.za
Branch Customer Care Number : 0860 101 341
Related / Similar Service : Standard Bank Open Your Mymo Account Online
Physical Address :
9th Floor
Standard Bank Centre
5 Simmonds Street
Johannesburg 2001
PO Box 7725
Johannesburg 2000
Telephone : +27 11 636 9111/2
Swift code : SBZAZAJJ
Standard Bank Department Contact Details
| Personal customers | Telephone |
| Standard Bank Customer Contact Centre: 0860 123 000 weekdays (8.00am to 9.00pm) and weekends or public holidays (8.00am to 4.00pm) | |
| General customer enquiries information AT standardbank.co.za – South Africa – International |
0860 123 000 +27 11 299 4701 |
| Telephone banking | 0860 123 108 |
| Prestige Banking customer enquiries Prestige AT standardbank.co.za – South Africa – International |
0860 001 321 +27 11 299 4607 |
| Private Banking customer enquiries Privatebanking AT standardbank.co.za – South Africa – International |
0860 123 101 +27 11 299 4715 |
| Business customers | Telephone |
| BizDirect response centre Bizdirect AT standardbank.co.za – South Africa – International |
0860 109 075 +27 11 299 4633 |
| Internet banking | Telephone |
| ibsupport AT standardbank.co.za South Africa International |
0860 123 000 +27 11 299 4701 |
| Report On-line Fraud | 080 022 2050 +27 10 249 0070 (International number) |
| Cellphone banking | Telephone |
| General enquiries | 0860 238 837 |
| Cellular prepaid services | Telephone |
| General enquiries | 0860 001 237 |
| Home Loans | Telephone |
| General enquiries | 0860 123 001 |
| Application forms (for new and further home loans) | 0860 123 001 |
| Property information service | 0860 123 001 |
| Short term insurance – sales and quotations – service |
0860 123 474 0860 123 741 |
| Home Loan Protection Plan | 0860 123 911 |
| Home owners insurance – service – claims- claims |
0860 121 141 0860 123 444Centralclaimsdepartment AT standardbank.co.za or SILCclaims AT standardbank.co.za |
| Card division | Telephone |
| General enquiries | 0861 201 000 |
| International General Enquiries | +27 11 299 4520 |
| Merchant services | 0861 001 200 |
| Platinum credit card | 0800 600 074 |
| Private Label Services | 0860 102 599 |
| Diners Club | 0860 Diners(346377) |
| Travel Insurance | 0861 114 494 |
| Credit card protection – Service – Claims |
0860 123 911 0860 123 555 |
| Lost or stolen cards | 0800 020 600 |
| International lost or stolen cards | +27 11 299 4114 |
| Asset finance | Telephone |
| General enquiries | 0860 123 002 |
| Customer service | 0860 123 002 |
| New business | 0860 000 000 |
| Vehicle Insurance – Sales – Quotations |
0860 123 255 0860 123 741 |
| Automatic settlement benefit – Service and Helpdesk – Claims |
0860 123 911 0860 123 555 |
| Unit trusts | Telephone |
| Helpline | 0860 123 003 |
| Short term insurance | Telephone |
| Motor, household contents, all risks, personal liability, personal accident, trailers, motorcycles, caravans | |
| Sales and quotations | 0860 123 474 |
| Service | 0860 123 741 |
| Vehicle Insurance | Telephone |
| Sales and quotation | 0860 123 255 |
| Service | 0860 123 222 |
| Creditor’s Insurance | Telephone |
| Home loan Protection Plan, Personal Loan Protection Plan, Credit card protection Plan, Automatic settlement benefit for Standard Bank financed vehicles | |
| Service | 0860 123 911 |
| Claims | 0860 123 555 |
| Personal Accident and Hospital Cash Plans | Telephone |
| Sales | 0860 012 301 |
| Service | 0860 012 303 |
| Travel Insurance for Standard Bank MasterCard Customers | Telephone |
| General Enquiries | 0861 114 494 |
| Funeral Plan | Telephone |
| Service | 0860 121 151 |
| Claims | 0860 123 333 |
| Home Owner’s Insurance | Telephone |
| Building insurance for Standard Bank Home loan customers | |
| Service | 0860 121 141 |
| Claims | 0860 123 444 |
| Online Share Trading | Telephone |
| General Enquiries | |
| South Africa | 0860 121 161 |
| International | +27 11 378 7876 |
| Standard Bank Offshore | Telephone |
| South Africa | 0860 333 383 |
| Isle of Man | 44 1624 643643 |
| Jersey | 44 1534 881188 |
| Mauritius | 230 202 4200 |
| Main Reception IOM | 0860 033 269 |
| Debit Card IOM | 0860 036 370 |
| Internet IOM | 0860 036 371 |
| Main Reception Jersey | 0860 036 376 |
About Standard Bank
Business Banking :
As South Africa’s leading Business Bank, we understand what it means to do business in Africa and beyond. Whether your business is on to its next big deal, big idea or big win, we’d love to come along for the journey by offering specialist product expertise, strong local capacity and global distribution reach
Personal Banking :
We’re all going somewhere but we’re not all getting there the same way. That’s why whether you want to bank save or borrow, we have a solution designed just for you and your next. So make your Next now, we’d love to come along for the journey.
Some Important Information From Comments
Comments:
1. I have repeatedly requested Standard bank to send me a statement indicating costs after the proceeds of the sale of my house was paid. There seems to be a large difference between the total amount owed and the total amount taken by Standard bank even though the bank was notified of the sale. The bank sent a letter stating the transaction has been concluded, but no statement and no feedback.
2. Standard Bank seems to be the worst bank I have ever banked with. The so-called fraud team are holding on to my money that came from the United Kingdom for the past 5 days without any appropriate communication. The money was worked for, so Standard bank have no right to hold on to it. The money was only transferred to South Africa because we are in South Africa doing charity work. South Africa is not paying us any money but rather we are put our money that we worked for in the UK into the South African economy. This is really an awful bank. Bills are being affected because of the delay of that money.
FAQ On Standard Bank South Africa
Here are some frequently asked questions (FAQs) related to Standard Bank in South Africa
Q: What is Standard Bank?
A: Standard Bank is one of the leading banks in South Africa, offering a wide range of banking and financial services to individuals, businesses, and institutions. It provides services such as personal and business banking, loans, investments, insurance, wealth management, and more.
Q: How can I contact Standard Bank customer service?
A: You can contact Standard Bank customer service through various channels, including phone, email, online chat, or by visiting a Standard Bank branch in person. The contact information for Standard Bank customer service can be found on their official website or on your account statements.
Q: How can I access my Standard Bank account online?
A: You can access your Standard Bank account online through their internet banking platform, known as “Internet Banking” or “Online Banking”. You can log in using your username and password, and access features such as checking your account balances, making payments, transferring funds, and managing your accounts online.
Q: How can I apply for a loan with Standard Bank?
A: You can apply for a loan with Standard Bank by visiting a Standard Bank branch, calling their customer service, or applying online through their website. The loan application process may require you to provide personal and financial information, such as your income, expenses, employment details, and credit history.
Q: What types of accounts does Standard Bank offer?
A: Standard Bank offers a variety of accounts to suit different needs, including personal accounts, business accounts, savings accounts, cheque accounts, investment accounts, and more. These accounts may come with different features, benefits, and fees, so it’s important to review the account options and choose the one that best fits your requirements.
View Comments (18)
Good day this is Miriam Smith.I am not in the position to call you now. I some one from the internet department can call me please on 08392XXXXX have problemd to excess my internet banking
Kind regards
Miriam
I have tried several times to use my beneficiers which are not paying out. Why? this is not good enough as i have to pay accounts. I have been to several branches namely Kempton Park, Greenstone and Boksburg. This is not sorted out Why? the error comes up as There is a security issue with your profile. Standard Bank must sort this out with immediate affect. what is the use of beneficiers if they don't pay out. Please respond this this query as I need to pay beneficias on the first which are not being paid. this is unacceptable.
I purchased a new Huawei phone and cannot get my Standard Bank App to be activated. I went to my local Standard Bank Branch in Kwadukuza after waiting in the queue for 90 minutes, they told me that they cannot assist me and that I must phone
I have tried this number over 6 times and was put through to digital banking, nobody answers and I wasted over 3 hours in frustration and just gave up trying. For a simple procedure, Standard Bank puts us into such enormous stress and anxiety.
I would like to complain about the service I received today 17 December 2022 @ the Bluff Durban branch. I was waiting to see a consultant, when the consultant called a client that came after me. After asking when it is my turn, she apologize that she made a mistake. (She actually choose who the wants to help because I could see her laptop screen).After informing her what I need to be done, I was told sorry I can't help you ONLY the lady at reception can help me.
I was wasting 45minute for nothing. If that is the way customers get treated I rather go to another bank that wants to help a person.
I am trying to vertify a stop order on my standard bank savings card. I cannot seem to get hold of you to no avail. PLEASE would you kindly come back to me asap to give authority for this stop order to go through my account on a monthly basis. Please treat as urgent. I have arranged for Nortons attorneys to take a payment of R100 off my account on the 3rd of every month.
Have been trying to get through on the phone line for hours,with no luck.
Went in to the bank more than once to change my phone number because it was not done properly the first time. Just to find out again today that I still cant buy anything online because the OTP from the bank still gets sent to my non existing old phone number. Can someone please change my number througout the whole system
Standard Bank seems to be the worst bank I have ever banked with. The so-called fraud team are holding on to my money that came from the United Kingdom for the past 5 days without any appropriate communication. The money was worked for, so Standard bank have no right to hold on to it. The money was only transferred to South Africa because we are in South Africa doing charity work. South Africa is not paying us any money but rather we are put our money that we worked for in the UK into the South African economy so it is an utter nonsense to have them hang on to money that does not belong to them. what sort of investigation is being done that has not been completed for about 5days now. All they need to do is to contact the Bank in UK where the money came from and all will be clarified. This is really an awful bank. Bills are being affected because of the delay of that money.
Kloof near Durban had a fully-fledged Standard Bank branch, This was sold and thew bank moved to a smaller branch in a mall. This was closed a few months ago and the bank moved into what can only be termed a cubicle. Not for the first time, I was forced yesterday to join a queue in the corridor as you have covid restrictions. There were four people ahead of me and others joined the queue behind. I stood for 40 minutes and there was no movement whatsoever. Nobody came out to enquire about our business or update us on what was happening inside. Surely there should be a desk dealing with 5-minute viaits like card collection even if space is at a premium and there is probably no room for another staff member whom you wont employ to cut costs. Standard's attitude shows a complete disrespect for customers' valuable time or dignity. It is little wonder there is a persistent call to nationalise banks, a call which I am beginning to support.
How to find CDI No on companies such as SARS
My name is Thomas phiri staying in Daveyton i was trying to get hold of my money from standard Bank got the money from SARS it's been 7 day's now trying to get that money no one is helpful to me please I don't understand is possible to get help from on of the bosses.
I HAVE BEEN TRYING TO GET MY ACCOUNT CLOSED DUE TO THE FACT I LIVE ABROAD AND NO LONGER NEED MY ACCOUNT , I HAVE MAILED AND PHONED SO MANY TIMES ONLY TO BE TOLD TO SEND SUPPORTING VERIFICATION DETAILS OF WHICH I DID , AND WAS EAMILED BY MICHEAL VAN DER WALT AND SELLOANE MABASO, BUT STILL AFTER RESPONDING WITH THE REQUESTED INFO NONE OF THEM GOT BACK TO ME I RECENTLY PHONE MIND YOU TAKIING INTO CONSIDERATION THE COST OF INTERNATIOANL CELLPHONE BILLING AND ONLY TO BE TOLD SORRY OUR SYSTEM SAYS YOUR VERIFICATION IS UNSUCCESSFUL , I THEN SEND AN INMAIL FROM THE BANKING APP REQUESTING MY ACCOUNT TO BE CLOSED , ONCE AGAIN IM BEING TOLD TO SEND COPIES OF CERTIFIED DOCUMENTS AND MY BANK CARD CUT UP, MY QUESTION IS WHO IS GOING TO PAY FOR THE SHIPPING OF THESE REQUESTED THINGS , BECAUSE ALL I AM REQUESTING IS FOR MY ACCOUNT TO BE CLOSED, AS YOU ARE NOW BILLING ME ON A REVOLVING LOAN THAT IS SUCCESSFULLY PAID UP , THIS IS FRUSTRATING BECAUSE A SIMPLE THING AS GETTING AN ACCOUNT CLOSED IM BEING SENT PILLAR TO POST
Goodafternoon i have the worst experience with standardbank last year my father passed away covid 19 the lady who help my father with his will said to my father should anything happen i should go to her the name of this lady is nkoli tom i told nkoli about my fathers passing and ask her about the money for the funeral nkoli could not help me she told me that she was busy because her mother was sick and she said i must look for a lawyer gave me the name of crosb the lawyer wanted 4000 didnt have that money so i called my cousin went to the masters got a letter from master for the bank to pay the funeral palour now i was called in December by lady called cristina telling me standard bank has my father estate they have nominated ZamaZulu as estate officer Zama called me 11 jan telling me confiming that she will be the one handling she said she was busy with the master court aplliying for the letters she also gave me questioner form to fill after that i waited so in feb i tried to contact Zama but she was on leave and she was coming back march tried again march and i got her when she was asked by nkoli why did she not apply for the letters she said she could not find the so she just did nothing to move on she asked Benjamin Marlyn to assist with the application in the masters court this was on 31/03/2021 nkoli said to get some money to survive i need to have the letters from the masters the letters were out 22/04/2021 so i asked for documents to renew the car disc did not get the documents Zama called and said to me if i dispose the investment i will get that money on the 29 july i did that and i was also assited by Janice who work Kenako brunch when i called her again she change her story she said some of the money i organised a meeting with Sivenathi loyilane after the meeting Zama send me email saying the will organise inheritance advance and i will get the documents to renew the car its been a month i have not received nothing from standard bank and Zama is saying nothing about the disposal of that investment as they all know im unemployed i have been assited by family members im not tring to shame standard bank all i want is help please help me i tried Yumnah Nordien who is the executor of the estate but does not answer me i have also tried Salma H she said she was investigating i did write the request letter that they asked for again please help me thanks
Hi I was buying etym on my account my balance was R2038 but now say my balance is R 1916 I need to know what happen I was buying R12 etym
I want to ask about having an account with passport may I register please
I have repeatedly requested Standard bank send me a statement indicating costs after the proceeds of the sale of my house was paid. There seems to be a large difference between the total amount owed and the total amount taken by Standard bank even though the bank was notified of the sale.
The bank sent a letter stating the transaction has been concluded, but no statement and no feedback.
I have repeatedly requested Standard bank send me a statement indicating costs after the proceeds of the sale of my house was paid. There seems to be a large difference between the total amount owed and the total amount taken by Standard bank even though the bank was notified of the sale.
The bank sent a letter stating the transaction has been concluded, but no statement and no feedback.
I was in the bank yesterday where I did a transfer of funds. The agent called later to say it did not go through...He was going to call me today.. I am still waiting.. Can you please give me an update.
Kind Regards
At 9.30am this morning (31/7/2021), I returned to my vehicle parked just up from the Groenkloof Standard Bank autobank to find I was blocked in by an armoured car. Realising that the autobank was being attended to, I waited until the armed guards returned and then asked if they could reverse a little. They rudely refused, jeering and saying they were sure I could get out, and headed off into the Spar. I then politely asked the driver to reverse just a few metres and he also curtly refused and closed his little brass porthole in my face. The vehicle's registration was 2Y 27 YB. This probably sounds really minor, but I was not only inconvenienced but quite badly shaken by the encounter. I am over 60 and was alone. To be treated with such arrogant contempt by a team of large armed men was not pleasant and I would be grateful if the matter could be brought to the attention of their manager.